CPD: 1 point (PS)
Format: In-person and livestreamed 
Recorded: Yes, subject to presenters' consent

Thursday 26 March 2026 4-5pm, in-person and via Zoom

The following and more will be covered in this session:

• Protecting yourself from client complaints: practical steps to reduce risk, including:
  - Making clear and consistent file notes
  - Managing client expectations from the start
  - Staying within ethical and professional boundaries
• What happens when a complaint is made: an outline of the complaints process:
  - How the LPBT handles complaints
  - The stages of investigation
  - Support available for practitioners during the process
•  Common issues raised by clients: outline the differences in complaints across practice areas
  - Areas of law with higher complaint rates
  - Types of outcomes and resolutions

Presenters
Legal Profession Board of Tasmania members including Regina Weiss, Barrister, Derwent & Tamar Chambers.

CPD Points: Any CPD points listed are provided as a guide and registrants should satisfy themselves about the nature and quantity of CPD points they can claim for the activity. Please refer to Practice Guideline no.4 HERE for details.

Refund/Cancellation: By registering for this event you (as a member or non-member) agree to the terms and conditions under the Society's Refund/Cancellation Policy and Terms and Conditions of Registration.

Non-Member Registrations: Conditions apply at the discretion of the Society. The Society will be in touch if you are not eligible to register and a refund will be issued.

Important Copyright Notice: Papers and materials supplied in association with any Society event, activity and recording are subject to copyright and are provided for the registrant’s use only. They may not be shared, copied, reproduced, adapted, transmitted, or otherwise distributed, nor may they be modified or reposted to other sites in any manner.

Thursday 26 March 2026 4-5pm, in-person and via Zoom

Contact Event Organiser