Insight to Impact - Horsham
Insight to Impact: Feedback, Evidence and Self-Assessment
Turning insight into action is critical under the new regulatory environment. This full-day, face-to-face workshop, facilitated by Enkindle Consulting, helps providers strengthen feedback systems, build defensible evidence, and confidently assess how implementation has gone. Participants will leave with practical tools to clearly demonstrate compliance and continuous improvement in practice.
What's covered in the session:
Complaints and Feedback
A compliance-focused deep dive into the new Aged Care Act requirements for provider complaints and feedback systems, including what must be in place for compliance.
Client listening for compliance
Learn how to use client listening tools to capture meaningful evidence that demonstrates the Statement of Rights in practice and the delivery of high-quality care.
Aged Care Act Self-Assessment
Gain practical guidance on using a self-assessment tool to identify gaps in implementing the Aged Care Act, with a focus on Chapter 3- provider obligations, registration constitutions and statutory duties. Learn how to prioritise actions and strengthen ongoing compliance and readiness.
Who should attend
This workshop is designed for home care providers who are responsible for quality, compliance, governance and service delivery, including:
- CEOs and Executives
- Senior Managers and Operational Managers
- Quality, Compliance and Risk Leads
- Team Leaders
- Staff involved in complaints, feedback, audits or continuous improvement
Turning insight into action is critical under the new regulatory environment. This full-day, face-to-face workshop, facilitated by Enkindle Consulting, helps providers strengthen feedback systems, build defensible evidence, and confidently assess how implementation has gone. Participants will leave with practical tools to clearly demonstrate compliance and continuous improvement in practice.
What's covered in the session:
Complaints and Feedback
A compliance-focused deep dive into the new Aged Care Act requirements for provider complaints and feedback systems, including what must be in place for compliance.
Client listening for compliance
Learn how to use client listening tools to capture meaningful evidence that demonstrates the Statement of Rights in practice and the delivery of high-quality care.
Aged Care Act Self-Assessment
Gain practical guidance on using a self-assessment tool to identify gaps in implementing the Aged Care Act, with a focus on Chapter 3- provider obligations, registration constitutions and statutory duties. Learn how to prioritise actions and strengthen ongoing compliance and readiness.
Who should attend
This workshop is designed for home care providers who are responsible for quality, compliance, governance and service delivery, including:
- CEOs and Executives
- Senior Managers and Operational Managers
- Quality, Compliance and Risk Leads
- Team Leaders
- Staff involved in complaints, feedback, audits or continuous improvement
Location
Longerenong College
229 Longerenong Road, Longerenong VIC 3401
Contact Details
Contact Form
Insight to Impact - Horsham
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