The Business Case for Empathy
About
In today’s fast-paced business world, empathy is often misunderstood as a “soft skill.” In reality, healthy empathy is one of the most powerful drivers of productivity, retention, customer loyalty and long-term profitability.Join the Centenary & Districts Chamber of Commerce for an inspiring and practical presentation by TEDx speaker and empathy educator Leanne Butterworth, as she explores The Business Case for Empathy—and why human connection is essential for resilient, successful organisations.
In this session, you will learn:
How healthy empathy improves performance and workplace culture
The hidden costs of low-empathy environments
Practical strategies to strengthen communication and trust
How leaders can set boundaries while still connecting meaningfully
Why empathy directly impacts revenue, reputation and staff retention
Whether you lead a team, run a business, or simply want to communicate more effectively, you’ll walk away with new insights and tools you can immediately apply.
ABOUT THE SPEAKER — LEANNE BUTTERWORTH
Leanne Butterworth is an empathy educator, TEDx speaker, author and university lecturer dedicated to transforming workplaces through healthy empathy. She has delivered training across Australia, the USA, Slovakia and Canada.
Through her social enterprise Empathy First, Leanne empowers individuals and organisations to build more connected, inclusive and high-performing environments.
Learn more: www.empathyfirst.com.au/bio
Date
Tuesday 10 February 2026 6:00 PM - 8:00 PM (UTC+10)Location
Jindalee Bowls Club
Cnr Sinnamon Road &, Yallambee Rd, Jindalee QLD 4074
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The Business Case for Empathy
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