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Managing Challenging Conversations - AH PA STAFF ONLY

Managing Challenging Conversations - AH PA STAFF ONLY

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About

Build confidence in managing challenging and emotionally charged conversations with patients and visitors
Recognise common situations involving frustration, distress, or escalating behaviour
Learn how to remain calm, professional, and neutral under pressure
Know when and how to escalate concerns and access support using agreed pathways

Dates

Thursday 26 March 2026 - Tuesday 31 March 2026 (UTC+11)

Location

Lederman Hall - QEC

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