Catalyst: Communication at the Front Office
About
A course designed for Front Office Coordinators / Receptionists and Practice Managers to help get you booking more new patients, keeping your books busy with less cancellations and getting more patients saying yes to treatment.The course will teach you to:
- Understand their roles and responsibilities in patient care, retention and marketing.
- Deliver exceptional patient service and build patient loyalty.
- Positive communication skills, including phone etiquette, handling cancellations and booking patients in for treatment.
- Convert new patient phone calls into patients in the dental chair.
- Handle patient feedback effectively, including complaint resolution and managing online reviews.
Limited spots are available.
Date
Friday 8 May 2026 8:30 AM - Saturday 9 May 2026 5:00 PM (UTC+11)Location
Veriu Queen Victoria Market
91/101 Therry Street, Melbourne VIC 3000
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Catalyst: Communication at the Front Office
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