Enhancing Care Management skills and capability (SOLD OUT)
About
Strong Care Management is critical to delivering safe, rights-based and person-centred care under Support at Home. Effective and sensitive conversations enable Care Managers to understand goals, identify and manage risk, navigate change, and support older people to make informed choices that reflect their values, culture and identity.This training is designed to build the capability and confidence of Care Managers, strengthening the skills required to manage complexity, vulnerability and sensitive issues in day-to-day Support at Home practice.
About the sessions
The full day workshop focus on enhancing core Care Management skills through practical, scenario-based learning aligned to real-world responsibilities, including assessment, care planning, monitoring, review, documentation and escalation. Participants will practise structured approaches to sensitive conversations, risk identification and response, and rights-based decision-making.
The training supports workforce capability building and aligns with the Strengthened Aged Care Quality Standards, the Statement of Rights, and Support at Home Care Management expectations.
Learning Objectives
By the end of this training, participants will be able to:
• Strengthen Care Management practice through confident, structured and rights-based conversations
• Identify, manage and document risk in line with Support at Home requirements
• Navigate complex and sensitive situations while maintaining participant choice, dignity and cultural safety
• Build professional confidence when managing emotional responses, resistance and change.
Session content
• Managing risk, reporting and documentation
• Applying the Four Foundations for Supportive Conversations to complex Care Management scenarios
• Understanding and applying trauma-aware and healing-informed approaches
• Delivering culturally responsive and rights-based communication
• Building rapport and trust with older people and their carers
• Framing, initiating and closing sensitive conversations across the care journey
• Managing emotional responses and distress in real time
• Responding to resistance or reluctance while supporting informed choice
• Reflecting on practice to strengthen professional judgement and decision-making
Who should attend Care Managers, Coordinators, Intake staff, Team Leaders, Service Coordinators
When
Thursday 5 March 2026
9.30am - 4.00pm
Where
Willis Room, City of Whitehorse
379-399 Whitehorse Road, Nunawading (ample parking onsite)
Facilitator Dale Park, DTC Training and Consulting
Cost FREE
Catering
Morning & Afternoon tea & lunch will be provided
GF & VG options will be available
Date
Thursday 5 March 2026 9:30 AM - 4:30 PM (UTC+11)Location
Willis Room, Whitehorse City Council
379-399 Whitehorse Road, Nunawading VIC 3131
Contact Form
Enhancing Care Management skills and capability (SOLD OUT)
Resend recently purchased tickets to our events to your email.
Enter email to start search
You can review the event organiser's terms and conditions here.