Understanding and access: making sense of government service
About
These free, in-person information sessions are run by Services Australia and the Department of Health, Ageing and Disability. They provide clear, practical information and time to ask questions in a calm, welcoming setting.Sometimes it can be hard to know where to start when you need to access services - especially when everything is online.
Sessions cover topics such as getting started with myGov, understanding income and concession supports, retirement and ageing services, family and carer supports, and where to go for next steps.
Sessions are open to everyone and are designed to help you understand what’s available and how to access it.
The sessions are held across various City of Melbourne Libraries and Healthy Ageing Facilities.
If you have access needs or require an interpreter, please contact the library on 9658 9504 or email literacyandlearning@melbourne.vic.gov.au.
Each session requires a separate booking.
Older people, retirement and help at home
- myGov overview and getting set-up: creating a myGov account and linking services
Thursday 5 March, 10.30am to 11.30am - Kensington Neighbourhood Centre
- Preparing for retirement: age pension basics, transitioning from work, and eligibility
Thursday 12 March, 10.30am to 11.30am - City Library
- Supplements and concession cards: rent assistance, energy supplement, health care and pensioner cards
Thursday 26 March, 10.30am to 11.30am - North Melbourne Library
- My Aged Care with the Department of Health Ageing Disability: rent assistance, energy supplement, health care and pensioner cards
Thursday 9 April, 10.30am to 11.30am - Kathleen Syme Library
Dates
Thursday 5 March 2026 - Thursday 9 April 2026 (UTC+11)Location
Various libraries
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Understanding and access: making sense of government service
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