Managing Difficult People (CANCELLED)
About
This session is specifically designed for receptionists, secretaries, and personal assistants — the people who manage the frontline of client contact and are often required to navigate anxious, angry, or volatile individuals.The evening will focus on practical skills, techniques, and structured management strategies for handling demanding interactions with confidence and professionalism. While you are very welcome to attend alongside your support staff, this session is tailored primarily to meet their needs.
Location
The Loft located in the Goldfields House building
Level 2, 627 Chapel Street, South Yarra Victoria 3141
Contact Form
Managing Difficult People (CANCELLED)
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