About

Join us on 23 April 2026 for a comprehensive Aged Care Sales and Admissions Training workshop designed specifically for professionals working in residential aged care.

This four‑hour, in‑person session (including a morning tea break) will equip your team with the knowledge, confidence, and practical skills needed to navigate the increasingly complex landscape of aged care fees, regulatory requirements, and consumer expectations.

Across the session, participants will explore key financial, legislative, and customer‑service components that underpin successful admissions. From understanding current fees and charges to effectively managing objections and referrals, this workshop blends technical accuracy with the interpersonal skills required to support older Australians and their families throughout the admissions journey.

Whether your team is new to aged care or looking to refine existing skills, this training offers real‑world insights, practical tools, and up‑to‑date industry knowledge to enhance performance and improve customer experience.

Topics Covered Include:

Current Aged Care fees and charges
Costs to enter care, including payment pathways
Explanation of RACs/DACs
Residential Service Agreements (what to explain and why)
2% Retention Rules and their implications
Grandfathering Rules
Delivering excellent customer service
Handling objections with confidence and empathy
Understanding your competitors and the local market
Referral management and relationship building

Who Should Attend:

✔ Admissions Officers
✔ Sales & Marketing Teams
✔ Enquiry Coordinators
✔ Customer Experience Staff
✔ New & developing team members in aged care

Why Attend:

Because informed, confident and customer focused teams create better outcomes for residents, families and the organisation.

Thursday 23 April 2026 9:00 AM - 1:30 PM (UTC+11)

Location

To Be Confirmed - Melbourne CBD area
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