About

Join us for an interactive training session focused on managing conflict and addressing client frustration arising from communication challenges in service delivery.

This session will explore effective communication strategies in relation to:

• Services offered

• How services are promoted and explained

• Fees and client contributions

• Managing and responding to client expectations

• Referral knowledge

• Building collaborations and partnerships to support successful referrals

Participants will gain practical tools and strategies to confidently manage client expectations, particularly those arising from the implementation of the new Aged Care Act.

Suitable for:

·         care managers/coordinators

·         client engagement officers

·         customer service officers

The webinar will be tailored to staff working in CHSP programs. The content will therefore be linked to the Aged Care Act 2024, the Strengthened Aged Care Quality Standards, CHSP programme guidelines and broader legislation including the Fair Work ACT 2009, Health Records ACT 2001 and Privacy Principles.

Trainer: Trish Miller from KPA

This webinar is jointly brought to you by Ku-ring-gai Council and Your Side. 

Date

Location

Online event access details will be provided by the event organiser

Contact Event Organiser