In this webinar recording, Lisa Wastell-Anthony and Felicity Dixon at informed by Planned Cover examine the most common issues leading to Board complaints against small practices in Australia. Using real-world examples and risk management insights, it highlights how preventable many complaints are when practice systems are clear, consistent, and well-documented.

The session focuses on four recurring problem areas: missing or incomplete Client–Architect Agreements, project budgets, poor communication, and unmanaged project delays. Participants will explore how these issues arise, why they escalate, and the practical steps they can take to reduce risk

Participants will benefit from an improved understanding of their professional obligations, better tools for managing client expectations, and practical strategies for avoiding complaints, claims, and reputational damage.

CPD: 1 formal hour

Learning Objectives

Following the completion of this webinar, you will:

• Identify the most frequent causes of board complaints for small practices and the insurance implications
• Understand why a written Client-Architect Agreement is essential
• Apply strategies to set, monitor and communicate realistic project budgets and manage project delays
• Implement effective communication protocols
• Enhance your professional risk management skills

Units of Competency / Performance Criteria (as per the National Standard of Competency for Architects 2021):

PC 1, PC 4, PC 5, PC 6, PC 7, PC 19, PC 20, PC 21, PC 37, PC 38, PC 47

Cost
Standard - $80

To access discounted prices, please enter the promotional code at the checkout.

info@informedpc.com.au
(03) 8508 5456