Exploration on the best use of Micro skills
About
The Exploration on the Best Use of Micro Skills PD supports Crisis Supporters to deepen their intentional use of core communication skills during crisis interactions. This session focuses on refining active listening, open-ended questioning, reflection of feeling and content, summarising, validation, and gentle challenging to enhance rapport, emotional safety, and clarity. Participants will explore how to apply micro skills flexibly and purposefully, avoiding overuse or mechanical responses, while remaining attuned to the help seeker’s pace and needs. The PD strengthens confidence in facilitating meaningful conversationsDate
Thursday 11 June 2026 4:00 PM - 6:00 PM (UTC+10)Location
Online event access details will be provided by the event organiser
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Exploration on the best use of Micro skills
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