Navigating the "Grey Zones": SIRS, Police, and Dementia
About
When a serious incident occurs involving a resident living with dementia, the pressure on staff is immediate. Between managing clinical care, notifying families, and meeting strict SIRS (Serious Incident Response Scheme) deadlines, the "right" path forward isn't always clear.When does a symptom of dementia become a reportable "unreasonable use of force"?
• At what point should you involve the Police? When to call 000 vs. local police, what they expect from staff on arrival, and the "Police Role" in care settings.
• How do you maintain a person-centred approach when a regulator is involved?
• Get practical tips on how to talk to families after a serious incident so they feel supported and informed, rather than blindsided or defensive
Join us for a important one-hour webinar designed specifically for Australian aged care workers. We’re bringing together the three key perspectives you need to hear from to navigate these high-pressure moments with confidence.
The Panel:
• The Regulator: Insights from the Aged Care Quality and Safety Commission on SIRS thresholds and Priority 1 triggers.
• The Police: A Senior Police Officer from the Community Portfolio Manager on what happens when law enforcement enters a care environment and how staff can assist.
Learning Objectives
1. Learn how to tell the difference between a dementia-related symptom and a "reportable incident"—and exactly when you need to hit the timer on a 24-hour SIRS report.
2. Know exactly when it’s time to call the police, what to say when they arrive, and how to work together without disrupting the calm of your care environment.
3. Mastering Tough Conversations: Get practical tips on how to talk to families after a serious incident so they feel supported and informed, rather than blindsided or defensive.
4. Protecting Your Team and Residents: Discover how to meet your legal "must-dos" while still keeping person-centred care and resident dignity at the heart of everything you do.
Date
Wednesday 22 April 2026 12:00 PM - 1:00 PM (UTC+10)Location
Online event access details will be provided by the event organiser
When: Wednesday 22nd April - 12:00pm - 1:00pm (Sydney/Melbourne/Brisbane)
(11:30am - 12:30pm Adelaide/SA | 10:00am - 11:00am)- Perth/WA)
What you will need: A laptop, tablet or device with internet connectivity and audio
Certification: Certificates will be provided to those who join the webinar via a Microsoft Teams account. If you do not have one, a free account can be created here: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software If you do not require a certificate, there is an option to join anonymously on the day.
How it will work: This is a live, online event. The speakers will appear on screen, but registered members of the audience will not. If more than one person from the same organisation is attending, they will be able to share a viewing device.
Please note that due to the format of this webinar, only desktop users will be able to ask Q&A questions, mobile and tablet users will be unable to access this feature.
Enquiries email: cdl@dementia.org.au
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