2027 Support Staff Series
The 2027 Support for Support Staff series covers 2 key topics: issue resolution with colleagues, uplines and clients focussing on the management of conflict and how to resolve complaints; and a 2-part session on the basics of the sale of a business which covers the key steps as well as tips for relevance to day to day processes during such a transaction.
Times:
Wed 17 February, 3 and 10 March 1-2pm in-person (Hobart) and livestreamed
Recorded: No
Format: In-person and livestreamed
Wednesday 17 February 2027, 1-2pm
Issue Resolution: Management of Conflict and How to Resolve Complaints
Anne McCullough, Special Counsel, Edge Legal
This professional development session (1 hour) will cover a number of topics including, for example:
- Understanding conflict and complaints in legal practice - recognising common sources of conflict; the impact of poor conflict management; the role of support staff
- Practical communication and de-escalation strategies - effective communication techniques; de-escalating difficult situations; professional boundaries
- Complaint handling and resolution processes - understanding complaint pathways; managing complaints effectively; learning from complaints
Key takeaways may include:
- Early, respectful and clear communication is often the most effective way to prevent conflict from escalating into formal complaints.
- Legal support staff play an important role in managing client expectations, maintaining professionalism and identifying issues requiring escalation.
- Accurate record keeping, calm communication and adherence to office procedures are essential to effective complaint resolution and risk management.
Wednesday 3 and 10 March 2027, 1-2pm
The Basics of the Sale of a Business: A Practical Guide for Legal Support Staff
James Groome, Director, Groome Kennedy Lawyers and Team
This is a two-part professional development session (1 hour per session) that will cover a number of topics including, for example:
- An introduction to bsuiness sales
- The pre-contract stage
- Preparing the contract package
- Understanding the transaction through to settlement
- Employment, lease and regulatory considerations
- Common problems and risk areas
Key takeaways may include:
- Legal support staff play a central role in coordinating documents, managing timelines and ensuring business sale transactions progress efficiently.
- Understanding the key stages of a business sale assists support staff to identify common issues early and support solicitors effectively throughout the transaction.
- Accurate file management, communication and attention to settlement requirements are critical to reducing delays and minimising transactional risk.
Venue Access: Please note that as the Society's building at 28 Murray Street, Hobart was built in 1876 there is no lift or disability access to the downstairs training area. The Society's building at 56 Charles Street, Launceston was built in 1860 and there is no lift or disability access to the upstairs rooms.
CPD Points: Any CPD points listed are provided as a guide and registrants should satisfy themselves about the nature and quantity of CPD points they can claim for the activity. Please refer to Practice Guideline no.4 HERE for details.
Non-Member Registrations: Conditions apply at the discretion of the Society. The Society will be in touch if you are not eligible to register and a refund will be issued.
Refund/Cancellation: By registering for this event you (as a member or non-member) agree to the terms and conditions under the Society's Refund/Cancellation Policy and Terms and Conditions of Registration.
Important Copyright Notice: Papers and materials supplied in association with any Society event, activity and recording are subject to copyright and are provided for the registrant’s use only. They may not be shared, copied, reproduced, adapted, transmitted, or otherwise distributed, nor may they be modified or reposted to other sites in any manner.
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