Managing Difficult Customers: Practical Training
About
Businesses in the Chapel Street Precinct are invited to attend practical training designed to help customer-facing staff manage challenging, aggressive or high-risk situations with confidence.
The session will focus on physical and psychological safety, with practical tools to help staff identify early warning signs, use de-escalation techniques, assess risk, respond safely in the moment, and recover after an incident. The training follows a simple Plan, Respond and Recover approach and is tailored to the real-world challenges faced by local businesses in Prahran, South Yarra and Windsor.
Topics include:
- situational awareness and early warning signs
- de-escalation and non-aggressive communication
- managing low, medium and high-risk situations
- tactical withdrawal and safety planning
- post-incident response and self-care
Free to businesses in the Chapel Street Precinct.
Dates
Wednesday 22 July 2026 (UTC+10)Location
Prahran Town Hall
Upstairs accessed via Prahran Library
180 Greville Street, Prahran VIC 3181
Sessions
SESSIONS
DESCRIPTION
STATUS
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