About

Practical HR training for independent retailers.

Managing people in retail has never been more complex. From understanding Award obligations and rostering requirements to handling difficult conversations and workplace performance issues, retailers are navigating increasing pressure and compliance expectations every day.

MGA’s HR Masterclass is a practical, in-person workshop designed specifically for independent grocery, liquor and hardware retailers. Delivered by MGA’s experienced HR and legal team, these sessions will provide practical guidance, real-world examples and actionable tools that retailers can immediately apply in their businesses.

This interactive workshop is focused on helping employers build confidence managing their teams while reducing risk and improving workplace processes.

What Will Be Covered?

Understanding the General Retail Industry Award (GRIA)
• Employment contracts and obligations
• Full-time, part-time and casual employment
• Employee classifications
• Hours of work, overtime and penalty rates
• Rostering and changing employee hours

Managing Employees Effectively
• Workplace grievances and complaints
• Performance management and PIPs
• Conducting compliant disciplinary processes
• Navigating difficult conversations professionally

Workplace Policies & Implementation
• Core workplace policies retailers should have in place
• Implementing policies effectively in-store
• Creating consistency and compliance across teams

Legal Overview: Fair Work Commission - Presented by MGA Senior Legal Counsel, Ruba Zorah

 

Date & TIME 

Melbourne: Thursday, 13 August 2026 | 9am-11am 
Sydney: Thursday, 20 August 2026 | 9am- 11am
Brisbane: Friday, 28 August 2026 | 9am-11am

VENUE

Melbourne: SafeScope Level 31, 300 LaTrobe Street, Melbourne, 3000 
Sydney: Asahi Beverages Level 5, 347 Kent Street, Sydney NSW 2000
Brisbane: Asahi Beverages Level 2, 15 James Street, Fortitude Valley, QLD 4006