Crucial Conversations
About
At the heart of healthy & high-performance organisations are people willing & able to hold Crucial Conversations.Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well.
Crucial Conversations training teaches nine powerful skills sets grounded in 30 years of social science. This evidence-based training equips people with a proven framework, shared skills & language to speak up early, communicate with confidence, & strengthen safety, trust, & interpersonal relationships.
What you will learn:
- Identify the Right Conversation: Address issues that keep work, relationships, or results stuck.
- Manage Emotions & Stories: Understand what drives them & choose more productive interpretations.
- Stay Focused on Intent: Start with what you really want & maintain respect under pressure.
- Speak Up Clearly & Safely: Communicate honestly in ways that reduce defensiveness & invite dialogue.
- Recognise Breakdowns in Dialogue: Respond effectively when conversations turn tense or unsafe.
- Turn Dialogue into Action: Build shared understanding & move toward clear decisions & results.
This virtual training will happen over four 4 sessions:
- Wed Aug 26th 10am - 2pm AEST
- Wed Sept 2nd 10am - 2pm AEST
- Wed Sept 9th 10am - 2pm AEST
- Wed Sept 16th 10am - 2pm AEST
Registration includes:
- 16 hours of online group training
- 2 times 1-hour individual coaching sessions
- Digital Learning Guide & Cue Cards
- Digital Copy of the bestseller 'Crucial Conversations'
- Certificate of Completion
Date
Wednesday 26 August 2026 10:00 AM - 2:00 PM (UTC+10)Location
Online event access details will be provided by the event organiser
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Crucial Conversations
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