DELIVERING TRAUMA-AWARE AND HEALING-INFORMED CARE
About
DELIVERING TRAUMA-AWARE AND HEALING-INFORMED CARE- MANAGERS SESSIONIntroduction
Older people may have experienced trauma, loss, discrimination, abuse, institutional harm or other significant life experiences that can influence how they experience and engage with aged care.
Trauma-aware and healing-informed care recognises these experiences and promotes safety, trust, choice, dignity and empowerment.
This practical session will build managers’ capability to embed trauma-aware and healing-informed practice across care planning, service delivery, supervision, complaints and the client journey, rather than relying solely on individual staff practice.
Aged Care Quality Standards
This session supports practice aligned with:
Standard 1: The Individual
Supporting dignity, rights, choice, autonomy, safety and culturally safe care.
Standard 2: The Organisation
Embedding trauma-aware practice through leadership, workforce capability, systems, policies and organisational culture.
Standard 3: The Care and Services
Supporting person-centred, responsive and safe care throughout the client journey
What will we explore?
✓ Trauma-aware and healing-informed care
Key concepts and what they mean for older people, families, workers and services.
✓ Rights, dignity and autonomy
Connecting trauma-aware practice with the Statement of Rights, choice, consent, communication and empowerment.
✓ Building safety and trust
Understanding how trauma can influence communication, behaviour, boundaries, help-seeking and engagement.
✓ Embedding practice across the client journey
Applying trauma-aware approaches to enquiry, intake, assessment, care planning, service delivery, complaints, review and exit.
✓ Trauma through a diversity lens
Exploring the intersection of trauma with culture, racism, disability, family violence, institutional harm, LGBTIQA+ experiences, grief and other life experiences.
✓ The manager's role
Strengthening supervision, reflective practice, service systems and team capability to embed trauma-aware practice and reduce the risk of re-traumatisation.
Attendees will come away with:
✓ A stronger understanding of trauma-aware and healing-informed care and its relevance to aged care.
✓ Greater confidence in recognising how trauma can influence client engagement, communication and behaviour.
✓ Practical strategies to embed safety, trust, choice and empowerment across service delivery.
✓ Greater understanding of how to integrate trauma-aware practice into care planning, supervision, complaints and service processes.
✓ Practical approaches to strengthen team capability and reflective practice.
✓ Strategies to support consistent, rights-based and culturally safe practice across the organisation.
Who should attend
Directors | Managers | Team leaders | Service and program managers | Care management leaders | Clinical and operational managers | Supervisors with direct staff responsibility
Where
Karstens, 123 Queen Street, Melbourne
Catering: Morning Tea and Lunch
Facilitator:
Dale Park, Diversity Training Constancy
Cost Free
Date
Wednesday 4 November 2026 9:30 AM - Thursday 4 March 2027 3:30 PM (UTC+10)Location
Karstens
123 Queen St, Melbourne VIC 3000
Contact Form
DELIVERING TRAUMA-AWARE AND HEALING-INFORMED CARE
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