Cancellation Policy
Cancellations up to 31st July 2024 will only be refunded 50% of any type of pass or accommodation.
Change Policy
Any changes such as cancellations, change of name, change in type of pass, change of room mate, switching rooms, changing dates of accommodation, etc will be subject to an administration charge of AUD$25
No cancellations, changes and/or refunds will be accepted from 1st August 2024
Chaperone Passes
The Chaperone Pass gives chaperones access to:
The shows on Friday, Saturday and Sunday (20th - 22nd Sept), but NOT the Dream Creative Show on Sunday
The Workshops as a spectator on Friday, Saturday & Sunday
** To be eligible for a Chaperone pass, your child must be 16 or under and have a weekend or Day pass.
Terms & Conditions of Booking for Accommodation Bookings:
Rooms must be booked for 3 nights (Check in Fri 20th Sept | Check out Monday 23rd Sept)
Accommodation can be paid for in monthly instalments, but must be paid in full by 31st July 2024
Cancellations up to the 31s July 2024 will only be refunded 50% of the total cost (unless the room can be on-sold)
No cancellations, changes and / or refunds will be accepted from the 1st August 2024.
A 2% credit card surcharge applies which is paid directly to Pin Payments (our merchant facility provider) and is subject to change at the discretion of Pin Payments.
Terms & Conditions for Locker Hire
You can hire a locker for the cost of $30 over 3 days
Each locker is 230mm wide x 220 mm high x 450mm deep. They can hold medium backpack.
Lockers will be located in Netball Central and you will be able to pick up your keys from the Info Desk there. You will have to sign an authority for us to debit your credit card for $30 if you lose the key.
We will give you back the authority form once you return the key.
Keys must be returned by 5pm on Sunday 22nd Sept
Terms of Condition of your stay at Accor hotels (Standard Rules imposed by the Hotels):
BEHAVIOUR
The Hotel may exclude or remove any persons or possessions from the Hotel premises.
THE HOTEL WAIVERS RESPONSIBILITY FOR:
1. Theft, damage or loss of any goods brought on to the Hotel Premises.
2. The Car Parking facility under the Hotel is a public car park and the Hotel is not responsible for any theft, damage or loss to any vehicles or goods that may occur in the car park.
3. Damage or loss of merchandise or personal articles left in the Hotel prior to, during or after your stay
LOSS AND DAMAGE TO THE HOTEL PROPERTY
You will be responsible for all loss or damage to the property of the Hotel including the Hotel Premises and any fixtures, fittings, furnishings or goods on or off the Hotel, caused by or arising from any act or omission by the you, your guests, or any other persons present in the Hotel rooms.
FOOD AND BEVERAGE POLICY
1. The Hotel practices the Responsible Service of Alcohol and we are obliged to inform you that it is against the law for Hotel staff to serve underage or intoxicated guests. We are also obliged by law to remove them from the licensed premises.
2. No food or beverages are to be removed from the Hotel.
Model Release & Limitations on Liability
All participants in workshops, competitions and shows must agree to the following:
I authorize the Australian Dance Festival) and their sponsors/ supporters the use of images for promotional material, being photographs and video footage.taken during the event.
The Australian Dance Festival and all their contracted instructors and staff and all venues are not liable for any personal injury, or loss or damage to personal property whilst attending the event.
Conditions of Entry:
You will have a TryBooking Ticket which we will need to scan upon entry. You will need to agree to the following terms:
1) I agree to have the TryBooking Ticket on my phone OR a print out of it on me at all times.
2) I agree to allow Ushers And Security to scan my QR Code when asked
3) I hereby grant to the Australian Dance Festival & it's sponsors the right to video or photograph part or whole of my involvement in the event for promotional use with respect to future presentations of ADF and the business of the Producer & it's sponsors.
4) Entry is subject to compliance with the venue's Conditions of Entry. Patrons who disrupt a performance, who are in use or possession of a prohibited object may be asked to leave the venue without refund of ticket purchase. Ticket holder consents to and will permit the search and inspection of his or her person, clothing, bags or other possessions by any official, employee or agent of the venue. See website www.quaycentre.com.au
5) The ticket is valid only when purchased through an authorised agent and must be retained throughout the performance. Any and all correspondence in relation to ticketing must be directed towards Angela Lau (email: angela@australiandancefestival.com.au - phone: 0416 053 169)
6) The right is reserved to vary, substitute of withdraw advertised programs, artists, venue and seating arrangements as necessary.
7) The ticket purchaser agrees to accept responsibility for ensuring this ticket is not copied and/or used fraudulently
COVID-19 Refund Policy
Our normal refund policies* will apply UNLESS:
1. The government puts a ban on mass gatherings and/or Interstate Borders Close
Should either or both of these situations arise, we will look at cancelling the dates in September and re-scheduling the event as we will not put people at risk.
What this will mean for you in the case that the ADF is postponed:
You can either roll forward your ticket and your accommodation payments to the new scheduled dates of the ADF or
If you are unable to attend the new scheduled dates, we will provide you with a refund for your ADF tickets and accommodation LESS a $25 administration fee
If you have already purchased your flights, please call your travel agent / airline to discuss how flexible their policies are and whether they will provide you with a credit or refund
If you haven’t purchased your flights, we recommend that you purchase a flight with the flexibility to change your dates.
Please remember that travel agents and airlines have also been badly affected by COVID-19 and be calm and compassionate with staff who are trying to help you.
2. You have been directly impacted by COVID-19 and are unable to come due to illness, quarantine or loss of income (please communicate with us ASAP if this is the case).
In this scenario, we will be assuming that the ADF will run as usual in September
We will assess each request for a refund on a case by case scenario.
We do not wish for the ADF to be a source of more heartache and pain for families affected by COVID-19 and will use compassion common sense and to guide our decisions.
Please do not hesitate to contact us if you require any assistance or clarification about refunds. Our preferred mode of contact is via email to: angela@australiandancefestival.com.au
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.