TERMS & CONDITIONS FOR RIDES AT THE CANBERRA MINIATURE RAILWAY.
Cards only:
The Canberra Miniature Railway is now a cashless venue - cash no longer accepted. Please bring your card/device.
Times & Facilities:
Your tickets are valid for the entire time that we're open - you do not need to arrive at the advertised start time. Our canteen will be open for yummy hot and cold food and drinks - card payments only (no cash). Parking, toilets and disabled facilities are provided.
Cancellation policy:
If you cancel: Refunds requested before the event will be accepted. Regrettably, "no shows" and refunds requested after the event are ineligible.
If we cancel: If we are forced to cancel the entire session (likely to be for bad weather only) refunds will be processed for all ticket holders. Once the session has begun, refunds will only be available in exceptional circumstances.
Please note that the Trybooking ticket fee (50c per ticket) is not within our control and may not be refundable. We refund all monies we receive.
Entry:
Because the lights are part of the entertainment, EVERY PERSON ENTERING THE SITE MUST HAVE OR BUY A TICKET (see "Small Children" below for exceptions). There is no free entry for night sessions. All tickets include entry and unlimited rides.
Ticket prices:
Tickets can be purchased online at trybooking.com/eventlist/CMR for $15 (plus the website’s 88c booking fee) at any time from now, including while we’re open on the night. When buying tickets make sure you select the correct date! Tickets bought over the counter at the ticket box are $20.
Small children:
1. Children aged two and under enter and ride for free but must be accompanied on trains by a fare paying responsible person with his or her own ticket. Get your child’s free ticket at the ticket box upon presentation of the child. PLEASE NOTE THAT FOR SAFETY REASONS, CHILDREN AGED 2 AND UNDER (WHO ARE ENTITLED TO FREE TICKETS) ARE NOT PERMITTED TO RIDE ON OUR 5″ GROUND LEVEL TRAINS (THE LITTLE TRAINS) AT ALL. They can still ride our big trains and our steam locomotives on our elevated track. This restriction is lifted when the child turns 3.
2. Children shorter than our height indicators (approx 1.4 metres) cannot ride alone and must be accompanied by a fare paying responsible person. These indicators are at the ticket box and the station platforms.
3. There are no adult or child tickets – just unlimited ride tickets and except for children aged two or under, every person requires one of these to enter the site and ride the trains.
4. All children must be seated (not held in arms) in front of an older responsible person and facing forward.
IMPORTANT:
Any person wishing to ride the trains MUST WEAR ENCLOSED FOOTWEAR. No open-toe shoes, thongs, flip-flops, etc. are permitted on the trains. PLEASE MAKE SURE THAT EVERYONE IN YOUR GROUP IS AWARE OF THIS as there can be no refunds if you wear the wrong footwear.
Acceptance:
If you keep your booking you are deemed to have accepted these terms and conditions. If you do not accept them, we're happy to cancel your booking and refund your fee but we don't think that there's anything bad in them and we're sure you'll happily accept them. And we'll be really surprised if you've read this far. Let us know at the ticket box if you have!
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.