TRADING HOURS:
The Country Market – Saturday: 9.00 am -1.00 pm
**Christmas Market - Saturday 10.00am - 3.00pm
Some market dates may be moved or cancelled if they fall on Public Holidays or Special Dates.
BUMP IN:
Please see Welcome Email & Map for Specific Address and Specific Arrival Times regarding the particular market you are attending.
Stallholders will have access to their allocated stall space 1.5 hour before the start of the Market. Stallholders must occupy their Stall Site and be ready to trade 15 mins before the Market commences and continue trading until end of Trading Hours.
If a Stall Holder is Late Arriving, they must contact the market manager by calling 02 4860 3111 at least 1 hour before commencement of market.
Stallholders MUST unload all equipment and remove their vehicle as quickly as possible from the Market Area BEFORE setting up their stall. All vehicles associated with the Stall Site MUST be parked in the designated Stallholder Parking areas, unless alternate parking approval is given by a Market Manager.
Vehicle access to the Market Area is not permitted within 30 mins of the commencement of Market Trading Hours. Stallholders will be required to carry all equipment to their Stall from outside the Market Area if they arrive within 30 minutes of the commencement of Trading Hours.
All Vehicles MUST be out of the Market Area 20 minutes prior to the commencement of Trading Hours.
Stall holders agree to ensure their vehicle, equipment is within market boundaries at all times.
All Markets are NO SMOKING
BUMP OUT:
Stall Holders may only commence pack up at the end of Trading Hours (or as directed by the Market Manager).
Vehicles will not be granted access (for any reason) to enter the Market Area until 15 minutes after the end of specified Trading Hours.
All Stall equipment must be completely packed down before your vehicle is allowed to be brought back into the Market Area.
Stall Holders must vacate the Market Area within 60 minutes of the end of Trading Hours or an overtime charge of $25 may be incurred for every 15 minutes or part thereof.
CONDITIONS / REQUIREMENTS FOR STALLHOLDERS:
Stallholder contact details must be kept up to date with the Manager and provide consent to be contacted by email and phone using those details.
Stall Holders must have a current Public Liability Insurance policy (with minimum cover of $10,000,000). No Stallholder will be permitted to trade at the Markets without providing evidence on request of their policy.
Stallholders are not permitted to cease trading or leave the Market before the end of Trading Hours unless authorised by a Market Manager.
The speed limit within the Market and surrounding area is 5 kph. Hazard lights must be in operation on all vehicles with windows down whilst travelling through the market and adjacent areas. Maps of the market area can be viewed on the Website.
Stall Holders must leave their Stall Site free of waste and rubbish. It is the responsibility of the Stallholder to take ALL waste from the Stall Site at the end of the day. Failure to clean up adequately can incur an immediate cleaning fee of $35.00 payable to the Market Manager.
Any damage to surfaces (grass/ground etc) caused by a vehicle. must be repaired, or made good at the expense of the Stallholder.
On-site bins are strictly for general public and customer use only. Stallholders shall not place waste refuse of any kind (such as packaging materials, plants, boxes, empty cartons, cooking oil containers etc.) into any on-site bin. Any trader found to be using on-site bins will incur a separate fee for each bin they use.
All public walkways and aisles must be kept completely clear at all time.
Stallholders must ensure their Gazebo is secured to the ground by means of suitable weights. Pegs may be used.
Gazebos must not be tied to tables or market equipment. If the wind is blowing continuously at 40 km p/h (5 on the Beaufort Scale), Gazebo canopies must be removed. Should wind speeds reach 60 km p/h (7 on the Beaufort Scale), the Market may be abandoned at the discretion of the Market Managers.
All responsibility for accident or damage caused to persons or property by unsecured Gazebos (or any Stallholder equipment/possessions) will be assumed by the Stallholder. Neither the Market Mangers nor Peppers Manor House be held responsible in such instances.
If a Stallholder intends to sell products labelled 'Organic', they must provide the necessary documentation provided by the accredited Certification Authority for each product (and labelled accordingly). If official Certification cannot be made available, the product will not be deemed as Organic or be permitted to be sold as such.
Documented evidence must be provided by any seller of meat products to formally demonstrate it was obtained from a licensed butcher.
Stallholders are NOT permitted to smoke within the Market Area
Stallholders must wear appropriate footwear at all times.
The Market Manager reserves the right to refuse entry to the Market and/or terminate the Stallholder’s participation at any time where in appropriate behaviour is displayed. Rude, offensive, or aggressive behaviour of any kind will not be tolerated and will result in the immediate expulsion of that person and their stall at the Market
Food Stalls are required to have a Food Safety Supervisor Certificate (where applicable) and follow ALL NSW Food Safety Requirements including the requirements of the 2003 Food Act, Food Registration 2001, Food Standards Code and any local Council regulations.
Single-Use plastic/plastic bags are not allowed. Where possible, the use of recyclable, biodegradable, or environmentally-friendly products and packaging only is to be used.
Stallholders are required to follow all current Covid restrictions as per NSWHealth & ServiceNSW websites. There may be additional requirements from Local Council regarding Covid Restrictions.
Stallholder agree to operate their business and adhere to NSW Laws, including Trade Licenses, Insurance and any required Permits.
PARKING FOR STALLHOLDERS:
A designated Stallholder Parking Area is provided on Market days and must be used by all Stallholder vehicles (unless directed by the Manager to park behind their Stall).
Stallholders (or co-workers) are not allowed to park their vehicles in designated customer parking areas. Maps of designated Stallholder Parking areas are provided with the welcome email.
STALL SIZE:
The Country Market – 3m x 3m Stall Site
Special Events – 3m x 3m Stall Site
EQUIPMENT:
Stallholders must provide their own equipment.
The Market provides allocated Stall Space only. Stallholders must bring all display equipment needed for their stall with them. This includes gazebos, tables, tablecloths, stall signage and so forth. No refund of stall fees is applicable to any trader who fails to bring their own display equipment or protection of their goods - even if the Stallholder is unable to set up as a result.
Stallholders are allowed at their stall: a maximum of 1 x Litre of approved flammable liquid, 1 Cylinder of no more than 25 litres of LP Gas in use with 1 x spare (cylinders must be in accordance with AS159-1989)
Stall holders who use gas or electricity must have a fire extinguisher & fire blanket
Electrical supply cannot be provided for storeholders. Entertainment providers will have access to Electrical Supply.
Electrical equipment must be tested to full compliance with Australian Safety Standard AS. All electrical cables must be tagged in accordance with Work Cover regulations and must be equipped with a working circuit breaker.
Stallholders must provide their own extension leads to reach their site from the power supply. Extension cords must be tagged in accordance with Work Cover regulations. Length of cables required can/will vary from site to site. Rubber mats must be used/provided by the Stallholder to cover the full length of the cable from stall to supply source.
SITE ALLOCATION:
Payment in advance will guarantee a Stall Site at the Market for the market day paid for (subject to arriving on time). Stall Sites are non-transferable.
Stall sites will be allocated on each Market day by the Market Managers. The Manager's decision regarding allocation is final - regardless of whether a Stallholder has traded in a particular stall position at a previous Market.
Setting up cannot commence before the Market Managers approval. Stall Locations may change on the morning of the market.
Permission to trade without a confirmed booking (or paid Stall fee) will be subject to Market approval, type of product, and space availability on the day.
FEES / PAYMENT
Stall fees are expected to be paid prior to the commencement of Market.
Stall fees for specified markets are displayed on the application form. All fees are subject to change/variation at the discretion of the Management.
Fees are charged per standard stall size per selected Market.
If payment for a Stall Site is not showing on the Market's Account by commencement of Market, the Stall fee must be paid on the day of the Market and the receipt shown to Market Manager.
If a Stallholder exceeds the allocated boundaries of their Agreed Stall Size dimensions, further full Stall Fees can be incurred (unless authorised/approved by the Market Manager). All signage, stock, tent pegs etc. must be kept within the Stall Site boundaries.
If a Stallholder owes any Stall Fee, they will not be allowed to attend until the Stall fee/s are paid in full.
CANCELLATION OF MARKETS / REFUNDS / CREDITS:
Our Markets are all-weather Markets. Bad weather will not result in a refund unless the Manager declares the Market cancelled. Only in the event of hazardous weather, or other extenuating circumstances, will the Manager declare the Market as cancelled.
If the market trades for a period of time and then is cancelled a pro-Stall Fee will be payable.
If a credit is due in the event of a cancelled market, it can be used towards another forthcoming Market at the same location.
If the Market proceeds in inclement weather conditions, it is solely at a Stallholder’s discretion as to whether the Stallholder will set up, commence, continue trading, cease trading, or pack up on the day. The Manager is not liable for any loss, damage or injury whatsoever resulting from inclement weather conditions or any decision by the stall holder in relation to their decision to continue or cessation of trade during inclement weather conditions.
The Stallholder is responsible for the supply of covers and other equipment for the purpose of protection in inclement weather conditions.
STALLHOLDER CANCELLATIONS / REFUNDS/ CREDITS:
Stall holders agree to notify if they are unable to attend a market. Notification can be via Email or Phone Call and a Confirmation of your notification of cancellation will be provided to Stallholder to confirm the notification has been received.
If suitable notification is provided to Management regarding cancellation, and a suitable replacement has been arranged by Management then at the discretion of Management a refund or credit to another market MAY be provided.
If the Stall Holder is cancelling within 48 hours of Market commencement, they agree to CALL 02 4860 3111 to notify of this.
If a Stallholder cancels their attendance within 48 hours before the start of Market trading hours, the full Stall Fee is to be paid. (Subject to prevailing circumstances at the Managers discretion).
If the Stall Holder cancels with more than 48 hours notice we MAY transfer your stall fee to a later date.
Repeat Cancellations may jeopardize a Stallholders attendance at our Markets.
RIGHT OF REFUSAL: If the Market Manager deems a Stall or Trader as no longer being suitable for the Market (be that for whatever reason deemed detrimental to the market), a written notification from the Market Manager will be issued. Notification will contain the reasons for the decision being taken not to be offered a position at the Markets in the future.
CODE OF CONDUCT:
All Stallholders must treat fellow Stallholders, Market Managers, and the general public respectfully. Bullying, insulting, or intimidating behaviour (including verbal/non-verbal aggression, threatening language, physical abuse, intimidation) is strictly forbidden and will not be tolerated at our Markets.
ADDITIONAL
If the Market Management receives any verbal or written complaint alleging a breach of the Code of Conduct by a Stallholder, the allegation will be investigated. Where indisputable breaches are found, the offending Stallholder's future right to attend the Markets may be jeopardised, or in more serious instances, permanently denied altogether.
Any right of refusal will be formally issued in writing to the Stallholder in question.
Stall holders are to be aware of Workplace Health and Safety as it applies to their business and staff.
Stall holders consent to Peppers Manor House using their email & Phone number. Stall holders consent to Peppers Manor House using images taken at the market or images supplied by the stall holder or on their social media.
15. COMPLAINTS:
Complaints should be directed in writing to manorhouse.markets@peppers.com.au
Management can neither be held liable or responsible for any claim made by a customer against any Stallholders regarding faulty, inedible or misrepresented products sold by a Stallholder at the Markets. Any complaint made by a customer in the above regard will be referred back to the Stallholder. If no resolution is found, the matter will need to be referred to the ACCC or the Office of Fair Trading.
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.