Weather & Events Outside of Elevate Netball’s Control

Where a cancellation is due to natural events outside of our control such as weather and the event is not safe to train, we will reschedule the session or issue a credit note to the buyer to use within 12 months of the cancelled event. 

Other cancellations or changes by Elevate Netball the customer will be notified of options for a rescheduled event, credit or refund.

Booked session
We understand that life can be unpredictable, and sometimes plans change. To ensure fairness and availability for all our clients, we kindly ask to receive as much notice as possible. Below are Elevate's cancelation guidelines:

24-Hour Notice: Cancellations or rescheduling requests must be made at least 24 hours before the scheduled session. This allows us to offer the time slot to other players.

Late Cancellations: If a session is canceled less than 24 hours in advance, a 50% cancellation fee will be charged.

No-Show: If a client does not show up for a scheduled session without prior notice, the full session fee will be charged.

Rescheduling: We are happy to reschedule your session within 48 hours of the original appointment, subject to availability.

We appreciate your understanding and cooperation in helping us provide the best possible service to all our clients.

Elevate Netball Pty Ltd operates under the cancellation policy advice of the ACCC for selling tickets to events & consumer rights with tickets and event changes.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.