For information about this event, please contact the "Event Organiser".
TICKETING TERMS AND CONDITIONS
Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not purchase a ticket unless you agree with these Terms and Conditions.
References to “CPF” in these Terms and Conditions is to the organisation Collectors’ Plant Fair Sydney, ABN 83 320 727 948.
APPLICATION OF TERMS + CONDITIONS
1. By purchasing a ticket, you acknowledge and agree to these Terms and Conditions. By attending an event, you agree to CPF’s Conditions of Entry as well as those of our host venue. If purchasing on behalf of someone else you undertake the responsibility to inform them of these terms.
2. Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. To the extent where there are inconsistencies between the additional booking terms and these Terms and Conditions, these Terms and Conditions will prevail.
3. These Terms and Conditions are governed by the laws in force in New South Wales, Australia.
VARIATION TO TERMS + CONDITIONS
These Terms and Conditions may be updated at any time. Variations will come into effect immediately after their publication and apply to any purchases made after said publication date.
GENERAL EXPECTATIONS
Abuse directed at CPF Staff will not be tolerated. Persons directing aggressive, or intimidatory conduct toward staff members will be ejected by Security and referred to police.
Customers are expected to conduct themselves respectfully at all times as a condition of attendance. CPF, the Event Convenor, and its staff reserve the right to refuse entry to any person engaging in rudeness, disrespect, offensive language or behaviour, or failing to comply with these Terms and Conditions or any other applicable rules or regulations.
Every person attending CPF events is responsible for their own safety, and is required not to put the safety of others in jeopardy. Tickets may be invalidated in cases of serious safety breaches.
TICKET SALES
Tickets are only valid if purchased through CPF and its authorised agent (TryBooking). If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket shall be denied admission.
Once confirmed, your ticket and any transaction fees will not be refunded or exchanged, except as provided by law, and in accordance with these terms & conditions.
CPF may impose a maximum ticket limit to all types of Event bookings. CPF may refuse to accept orders or cancel any orders in excess of any such limits.
Tickets must not be resold by any third-party vendor whatsoever, without prior written permission from CPF. Tickets may be cancelled, or orders may be refused where CPF believes a breach of these terms & conditions exists, and the bearer of the ticket shall be refused admission to the ticketed event.
Refunds are available at 80% of ticket price (excluding Trybooking fees & charges) up to 4 weeks from opening day.
Concession priced tickets are at the discretion of CPF, and proof of eligibility of concession may be requested by box office staff, or Trybooking.
Where concession tickets are purchased, you must provide the applicable, suitable and valid documentation at the time of booking. Failure to provide valid documentation will result in an upgrade fee on that ticket. Full or partial refunds are not available if you become eligible for a concession after you have booked.
Tickets for Customers with mobility difficulties and Companion Card holders are only available for purchase by contacting CPF via email (convenor@collectorsplantfair.com). Customers admitted via a Companion Card ticket shall be wholly responsible for the needs of the accompanying patron.
Tickets shall be available for purchase online prior to the event, and at the entry gates on event days, at all Collectors Plant Fair events. However, the box office hours may not coincide with gate opening hours. Customers are strongly advised to pre-purchase tickets online if early entry to the event is desired.
PRICING AND PAYMENT
All prices are quoted in Australian dollars and include GST.
A transaction fee may apply to your ticket purchase. You will be notified of all applicable fees prior to purchase.
Refunds or partial refunds will not be given as a result of a special offer or the non-use of applicable discounts prior to completing the ticket purchase. Discounts or promotions cannot be retroactively applied to completed purchases.
CPF has the right to vary ticket prices, venue, advertised programs or audience capacities without notice.
If the amount you pay for your ticket is incorrect (regardless of whether the error arose due to an advertising error online or otherwise communicated to you, human error or a technical malfunction), CPF may cancel the ticket and refund to you the amount paid, and offer you replacement tickets at the correct price.
Purchasers shall possess the authority to make payment for ticket purchases, and own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase tickets.
Box office ticket purchases will include an administration fee in addition to the advertised ticket price. Customers wishing to avoid these fees are strongly advised to purchase tickets online.
DELIVERY OF TICKETS
All Tickets are e-Tickets unless otherwise specified and will only be delivered to your nominated email address upon receipt of full payment.
Customers that do not receive their e-Tickets or confirmation of booking via email are required to contact CPF to confirm the booking and request reissue of tickets. CPF does not accept responsibility for incomplete purchases, booking reference numbers not received, or any other booking issue resulting in records not being recorded by Trybooking, where the Customer has made no attempt to confirm the order.
In the event that tickets fail to scan, and no verification of valid purchase can be produced, CPF reserves the right to refused entry to the ticket holder/s.
CONDITIONS OF ENTRY
Attendance at the event and the right of admission is reserved by CPF and the host venue.
You may be refused entry or required to leave the Venue if you do not comply with the Venue’s Conditions of Entry. Tickets will not be exchanged or refunded in these circumstances, unless required by law (including the Australian Consumer Law).
Entry to the Venue cannot be guaranteed if you arrive later than the advertised time, and re-admittance cannot be guaranteed if you leave mid-event, and do not obtain the designated pass-to-re-enter. CPF and the host venue reserve the right to delay re-admittance to the event until verification of valid ticket purchase can be produced.
REFUNDS, EXCHANGES, CANCELLATIONS + CHANGES
Once confirmed, your Ticket and any transaction fee will not be refunded or exchanged, except as provided for in previous terms & conditions, and by law (including the Australian Consumer Law).
If an event is cancelled, rescheduled or significantly relocated, CPF will attempt to notify ticket holders, take reasonable endeavours to inform customers of changes, and validate ticket purchases at any rescheduling of the event. CPF does not guarantee that the ticket holder will become informed prior to the event.
Exchanges from one event date/time to another date/time of the same event are at CPF’s discretion.
In the event of an event cancellation, a refund (less transaction fees) will be provided to the original Ticket purchaser. Customers may be at risk of no refund if the purchase was made from an unauthorised seller.
CPF shall not refund tickets on the basis of illness, incapacity, or misadventure stemming from acts of God, nor circumstances out of CPF’s influence or control. CPF reserves the right to deny refund for any lawful reason under Australian consumer law.
REFUNDS, EXCHANGES, CANCELLATIONS + CHANGES (due to Intervening Circumstances)
In this instance, Intervening Circumstances is defined as:
An act, default or omission of (or a representation made by) a person other than CPF (or an agent of CPF): or
A cause outside of human control which occurs after the time when a Ticket is sold. This may include an act of God, state of emergency (e.g., bushfires or floods), public health emergency (e.g., pandemics), travel warnings (e.g., travel restrictions or advice to not travel) and government directives (e.g., forced venue closures or mass gatherings restrictions).
Where an event has been cancelled, reschedules or significantly relocated due to Intervening Circumstances, the Consumer Guarantee provisions of the Australian Consumer Law are impacted. In these circumstances, CPF reserve the right to reschedule the event, validate tickets for the event at the rescheduled date and consider any refund requests on their individual merits.
PROMOTIONS AND COMPETITION
If you received your Ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions, and the terms and conditions of the relevant promotion or competition (Competition Terms), apply to your use of the ticket.
Tickets received as a prize, gift, donation or otherwise for no cost cannot be exchanged or transferred without CPF’s written consent. CPF reserves the right to refuse exchange or transfer of tickets.
PRIVACY
By purchasing a ticket through debase, you consent to the collection, use, disclosure and handling of your personal information.
VOLUNTARY ASSUMPTION OF RISK
You enter the Venue at your own risk. You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by acts or omissions of other ticketholders, visitors, guests, and the employees and agents of CPF, and host venue.
LIMITATION OF LIABILITY
To the extent permitted by law (including the Australian Consumer Law), CPF, and the host venue are not liable for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event. This includes any cloaking service provided by the venue. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of CPF is limited to the minimum permitted by law.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.