BY REGISTERING FOR THIS COURSE, YOU HAVE AGREED TO THE TERMS AND CONDITIONS DETAILED BELOW.
Confidentiality Agreement:-
As part of providing our services to you, our staff are required to record information relating to the delivery of services. The recording of identifying information can include (but is not limited to) case notes, progress notes, records of attendance and recorded sessions.
Limits of Confidentiality
Services provided to you honour the confidential nature of the information disclosed during service delivery and all our Staff have signed Confidentiality Agreements.
There are however, limitations to this confidentiality.
1. Our Staff must disclose a communication made during the delivery of services:
• If they reasonably believe that the disclosure is necessary for the purpose of complying with a law of the Commonwealth or State (e.g. mandatory disclosure of suspected child abuse).
2. A Staff member may disclose a communication made during the delivery of services:
• If they reasonably believe that the disclosure is necessary for the purpose of protecting a child from the risk of physical or psychological harm.
• In order to prevent or lessen a serious and imminent threat to the life, health or property of a person.
• If matters are disclosed relating to serious criminal activity that have, or are likely to occur
• In order to assist an independent children’s lawyer to properly represent a child’s interests in Family Law matters.
3. Where a practitioner receives clinical supervision they may share and discuss relevant information with their supervisor to enhance their learning and ensure ethically sound practice. Our Staff’s behaviour is guided by Centacare Family and Relationship Services and other relevant Professional Codes of Ethics/Conduct.
4. Where more than one member of a family is receiving services, our staff operate from a position of team confidentiality, sharing only relevant information with other practitioners and management involved in order to adequately manage all aspects of the family service.
Access
Your records are securely stored.
You are welcome to access material recorded by us in relation to yourself only by written request. This information may be released in consideration to the following:
• Relevant Centacare FRS policies and procedures
• Subject to any privacy, legal and safety issues
In order to release information to other parties (e.g. Solicitor) Centacare FRS will require a subpoena, unless the limits of confidentiality (as outlined above) apply.
Sections of the Family Law Act 1975 (Sections; 10D, 10H and 67ZA) provide that a communication made in family counselling and family dispute resolution or associated referrals are not admissible in any court or proceedings, in any jurisdiction (excluding where confidentiality is limited as outlined above).
Privacy Collection Statement:
Centacare (we, our) collects personal information directly from you and from third parties for the purposes of providing you with a range of social care and support services; volunteering opportunities; sending you newsletters or other information that may be of interest to you; for purposes related to the performance of our functions or activities or as required by law. We collect, use and disclose sensitive information about you with your consent. We may disclose information about you to service providers, Commonwealth or State departments, or any other party that assists us in providing services or operating our business.
If the personal information you provide is incomplete or inaccurate, we may not be able to provide you with the services you seek. Our Privacy Policy (available on our website or on request) sets out how you can access and ask for correction of your personal information; how you can complain about privacy-related matters and how we respond to complaints.
Contact details: Privacy Officer, GPO Box 282, Brisbane, Queensland 4001,
email: centacare@bne.catholic.net.au, telephone: 1300 CENTACARE (1300 236 822), facsimile: (07) 3324 3185.
Course Session Times:-
As per schedule. Participants are advised to arrive fifteen minutes prior to the scheduled first session commencement time to complete administrative forms.
Cancellation Policy:-
In the event of a cancellation, a $10 administration fee is charged if cancellation notification occurs within ten (10) days prior to course commencement. No refund is given if cancellation notification occurs outside this timeframe. No refund will be given if transfer to another course occurs followed by cancellation. No refund will be provided if the course workbook has been posted.
Transfer Policy:-
In the event of a request to transfer to alternative date options, notification must occur ten (10) days prior to course commencement. Please phone Centacare to arrange this transfer.
Course Eligibility:-
All participants are required to complete a short (30-60 minute) telephone interview at least seven (7) business days prior to the commencement of the course. You will be contacted to negotiate a suitable time for this interview.
Please note - your registration and entry to the programme is contingent on completion of the interview. You will receive an SMS 24-48 hours prior to your booked intake time. Please be available for this call (on a private number) at the time you have selected, in a quiet confidential space with no children. We cannot continue if you are driving or have children in the same room. We cannot guarantee another space if you fail to answer this call.
All programme materials will be sent to ZOOM participants by registered mail one week before the sessions commence. Zoom links will be emailed at that time. No material is distributed until after the telephone interview. For clients attending face to face groups, materials will be shared at the first session.
Please note, it is a requirement that all ZOOM participants have their camera on throughout all sessions. ZOOM participation needs to be in a quiet, confidential space without children.
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.