BY REGISTERING FOR THIS COURSE, YOU HAVE AGREED TO THE TERMS AND CONDITIONS DETAILED BELOW.
Confidentiality Agreement
As part of providing our services to you, our staff are required to record information relating to the delivery of services. The recording of identifying information can include (but is not limited to) case notes, progress notes, records of attendance and recorded sessions.
Limits of Confidentiality
Services provided to you honour the confidential nature of the information disclosed during service delivery and all our Staff have signed Confidentiality Agreements.
There are however, limitations to this confidentiality.
1. Our Staff must disclose a communication made during the delivery of services:
• If they reasonably believe that the disclosure is necessary for the purpose of complying with a law of the Commonwealth or State (e.g. mandatory disclosure of suspected child abuse).
2. A Staff member may disclose a communication made during the delivery of services:
• If they reasonably believe that the disclosure is necessary for the purpose of protecting a child from the risk of physical or psychological harm.
• In order to prevent or lessen a serious and imminent threat to the life, health or property of a person.
• If matters are disclosed relating to serious criminal activity that have, or are likely to occur
• In order to assist an independent children’s lawyer to properly represent a child’s interests in Family Law matters.
3. Where a practitioner receives clinical supervision they may share and discuss relevant information with their supervisor to enhance their learning and ensure ethically sound practice. Our Staff’s behaviour is guided by Centacare Family and Relationship Services and other relevant Professional Codes of Ethics/Conduct.
4. Where more than one member of a family is receiving services, our staff operate from a position of team confidentiality, sharing only relevant information with other practitioners and management involved in order to adequately manage all aspects of the family service.
Access
Your records are securely stored.
You are welcome to access material recorded by us in relation to yourself only by written request. This information may be released in consideration to the following:
• Relevant Centacare FRS policies and procedures
• Subject to any privacy, legal and safety issues
In order to release information to other parties (e.g. Solicitor) Centacare FRS will require a subpoena, unless the limits of confidentiality (as outlined above) apply.
Sections of the Family Law Act 1975 (Sections; 10D, 10H and 67ZA) provide that a communication made in family counselling and family dispute resolution or associated referrals are not admissible in any court or proceedings, in any jurisdiction (excluding where confidentiality is limited as outlined above).
Privacy Collection Statement:
Centacare (we, our) collects personal information directly from you and from third parties for the purposes of providing you with a range of social care and support services; volunteering opportunities; sending you newsletters or other information that may be of interest to you; for purposes related to the performance of our functions or activities or as required by law. We collect, use and disclose sensitive information about you with your consent. We may disclose information about you to service providers, Commonwealth or State departments, or any other party that assists us in providing services or operating our business.
If the personal information you provide is incomplete or inaccurate, we may not be able to provide you with the services you seek. Our Privacy Policy (available on our website or on request) sets out how you can access and ask for correction of your personal information; how you can complain about privacy-related matters and how we respond to complaints.
Contact details: Privacy Officer, GPO Box 282, Brisbane, Queensland 4001,
email: centacare@bne.catholic.net.au, telephone: 1300 CENTACARE (1300 236 822), facsimile: (07) 3324 3185.
SESSION TIMES:
As per schedule. Couples are advised to arrive fifteen minutes prior to the scheduled first session commencement time to complete administrative forms.
FOCCUS ELIGIBILTY AND COMPLETION DATES:
The FOCCUS programme MUST be completed two months in advance of the wedding.
CANCELLATION POLICY:
In the event of a cancellation, a $100 administrative fee applies, if notification occurs within ten (10) days of the course commencement. No refund will be provided if this notification is not received. No refund will be given if transfer to another course occurs followed by cancellation. No refund will be provided based on failure to attend the course.
In the event of cancellation of a session, a fee of $75 will be applied. A make-up session in an after hour timeslot cannot be guaranteed.
Please note: Due to the high demand for afterhours sessions, a make-up session in an after hour timeslot cannot be guaranteed.
TRANSFER POLICY:
In the event of a transfer to alternate date options, notification must occur ten (10) days prior to the course commencement. Transfers can only occur based on current course capacity. An administration fee of $100 will apply for transfer of course dates. Please phone Centacare for booking transfers.
CHILDREN'S POLICY: Children (of any age) are not permitted to attend courses. Unfortunately we are unable to provide child minding facilities, and cannot allow children to be left unsupervised on the premises.
Please Note:-If you or your partner have any current Protection Orders or DVO’s in place, one of our Client Intake Team will contact you for more information.
The FOCCUS Inventory is owned and licenced by FOCCUS USA Inc. Individual couple inventories are destroyed by our staff immediately following completion of the programme, but may be stored on the FOCCUS USA Inc. secure site.
IMPORTANT HEALTH INFORMATION
The safety, health and wellbeing of all our clients, visitors and staff is important to us.
• Please stay at home if you are unwell.
When entering the premises we ask you to be mindful of maintaining social distancing and good hygiene practices.
BY REGISTERING FOR THIS COURSE, YOU HAVE AGREED TO THE TERMS AND CONDITIONS DETAILED ABOVE.
CONTACT DETAILS:
Centacare Family and Relationship Services P: 07 3251 5000 (Monday-Friday 9am -4pm)
E: cfrs.fvadmin@bne.centacare.net.au
Please contact us for any further information you require.
Yours sincerely
Pre-Marriage Education Team
Centacare Family and Relationship Services
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