1. Ticket Purchase and Confirmation:
a. Confirmation of ticket purchase will be provided via email. It is the responsibility of the Ticket Holder to review and verify all details.

2. Exchanges, Rescheduling and Refunds
a. The Ticket Holder may exchange or reschedule purchased tickets for another performance of the same production, subject to availability.
b. If due to sickness or other reason, tickets may be credited to another performance or production at the Theatre’s discretion.
c. Refunds for a change of mind will only be permitted 4 weeks prior to the performance.
d. Refunds will be made through TryBooking to the Card that was used to make the booking.

3. Cancellation:
a. In the event of a performance cancellation, the Ticket Holder will be notified, and a refund or exchange for a future performance or production will be offered.

4. Lost or Stolen Tickets:
a. Lost or stolen tickets will not be reissued, and replacement tickets will need to be purchased .

5. Late Arrivals and Seating:
a. Patrons who arrive late may be asked to wait until a suitable break in the performance to be seated.
b. Management reserves the right to assign alternative seating to patrons who arrive late.

6. Age Restrictions:
a. Some performances may have age restrictions or Language Warnings. It is the responsibility of patrons to check and comply with these restrictions.

7. Conduct and Disruptions:
a. The theatre reserves the right to refuse admission or eject any person whose conduct is deemed inappropriate without refund.
b. Disruptive behaviour, including but not limited to talking during the performance, using electronic devices during the performance, touching performers during the performance, or intoxication, may result in ejection without refund.

8. Photography and Recording:
a. Photography, audio, or video recording of performances is strictly prohibited.

9. Force Majeure:
a. The Theatre is not responsible for delays, cancellations, or other issues arising from circumstances beyond its control, including but not limited to natural disasters, strikes, or government orders.
b. In some cases the Theatre may issue a credit for future performances or a refund.

10. Amendments to Policy:
a. The Theatre reserves the right to amend this ticket policy at any time. Any changes will be effective immediately and apply to all future ticket purchases.
By purchasing tickets for events at Tea Tree Players Theatre the Ticket Holder and the patrons they assign tickets to, agree to comply with and be bound by the terms and conditions outlined in this ticket policy.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.