Rockdale Musical Society — Ticket Purchase Terms & Conditions

These Terms & Conditions apply to all tickets purchased for productions presented by Rockdale Musical Society Inc. (RMS). By buying or attending with a ticket, you agree to the following:

1. General Conditions

All tickets are sold subject to availability.

RMS reserves the right to vary advertised programs, cast, creative teams, performance dates, or seating arrangements without notice.

RMS reserves the right to refuse entry to any person in accordance with venue and society policies.

2. Refunds, Exchanges & Cancellations

No refunds are offered for change of mind, personal circumstances, illness, travel issues, or mistaken purchases, except where required by Australian Consumer Law.

Tickets may be exchanged to another performance of the same production (subject to availability) up to 48 hours before the original performance. Exchange fees may apply.

If a performance is cancelled by RMS, you will be offered either:

a transfer to another performance (subject to availability), or

a refund of the ticket price.

If a performance is interrupted, delayed, or required to stop due to circumstances beyond RMS’s control, no refund is required where a substantial proportion of the performance has been presented.

3. Ticket Delivery & Entry

Tickets may be delivered electronically or collected at the venue.

It is the buyer’s responsibility to ensure contact details are correct to receive tickets and updates.

Patrons must present a valid ticket for entry. Duplicate or altered tickets will not be accepted.

4. Concessions & Discounts

Concession tickets are only valid with appropriate ID (student, pensioner, senior card etc.).

RMS reserves the right to check eligibility at entry.

Invalid concession use may require the patron to pay the ticket price difference at the door.

5. Late Seating

Latecomers will only be admitted at a suitable break in the performance and may be seated in alternate locations to minimise disruption.

RMS does not guarantee the original seat selection for late patrons.

6. Behaviour & Venue Policy

Patrons must follow all instructions from RMS staff, production crew, and venue personnel.

Disruptive behaviour may result in removal without refund (including excessive talking, filming, photography, intoxication, or harassment).

No external food or drink is permitted unless specified by the venue.

Prams and large bags may not be allowed inside the auditorium.

7. Photography, Filming & Recording

Filming, photography, live-streaming, or audio recording of any part of the performance is strictly prohibited.

RMS may record or photograph performances and audiences for archival or promotional use. Attendance implies consent to incidental inclusion in such media.

8. Accessibility

Patrons requiring wheelchair spaces or accessible seating should contact RMS before purchase, as accessible seating is limited.

Companion Card holders are entitled to a complimentary companion ticket when available.

9. Lost, Damaged, or Unauthorised Tickets

RMS is not responsible for tickets that are lost, stolen, damaged, or purchased from unauthorised resellers (including third-party sites or social media).

Only tickets purchased via the official RMS ticketing system are guaranteed valid.

10. Health & Safety

Patrons must comply with any venue health directives (including illness policies, evacuation instructions, and safety procedures).

RMS reserves the right to refuse entry or request patrons to leave if they appear unwell, unsafe, or pose a risk to others.

11. Privacy

RMS collects only the information necessary to process ticket purchases and manage attendance.

Your details will not be sold or shared with third parties, except as required for ticketing operations or compliance with Australian law.

12. Contact

For ticketing questions, exchanges, or assistance:
📩 boxoffice@rockdalemusicalsociety.com
🌐 www.rockdalemusicalsociety.com

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.