2026 TERMS AND CONDITIONS
ALL MEMBERSHIP PACKS AND SEASON TICKETS ARE NON-REFUNDABLE.
1. Regardless of how the Membership is renewed or purchased, it is a condition of Membership that all Members agree to be bound by these Terms and Conditions of Membership with the Brisbane Lightning.
2. Brisbane Lighting reserves the right to refuse an application for Membership.
3. Any person or persons using any Member entitlement, including game-day attendance, regardless of whether they purchased the Membership themselves, are bound by these Terms and Conditions.
4. All Members must ensure that any person using their Membership entitlement is aware of these Terms and Conditions.
5. Any Member in breach of these Terms and Conditions risks having their Membership cancelled without refund.
6. The Terms and Conditions of Membership with the Brisbane Lightning include a requirement to follow the Member Code of Conduct; see below.
7. The Member acknowledges that they have read these Terms and Conditions carefully, obtained advice if necessary, and agree with them.
8. The Brisbane Lightning reserves the right to provide law enforcement agencies with Members' details, including contact details if requested. This includes minors under 18 years old.
9. Each Member's pre-sales, will be determined in accordance with their respective Membership category and corresponding entitlements at the time the offer is made available.
10. The Club will communicate information relating to Member pre-sales via email only. It is important to ensure an active email address is registered at all times and that you remain subscribed at all times.
11. Please note some merchandise options may change depending on availability.
MEMBER BEHAVIOUR
1. The Brisbane Lightning reserves the right to suspend and/or cancel a Membership of any Member who behaves in a manner that the Brisbane Lightning deem to be unsafe, unsportsmanlike or otherwise inappropriate. If a Membership is suspended or cancelled, the Member will not be entitled to a refund for any unused portion of the Membership entitlements. This includes situations where a Member may cause other Members or patrons around them to feel uncomfortable and/or impact their enjoyment of the event.
2. Members must always remain mindful and respectful of those around them and immediately report anything deemed to be unsafe or inappropriate to either a Brisbane Lightning Representative or the staff at Iceworld on any game day so the matter can be dealt with immediately.
3. The Brisbane Lightning reserves the right to decide what is unsafe, disrespectful or inappropriate conduct in its sole and unfettered discretion.
4. To the furthest extent permitted by law, a Member in breach of the Terms and Conditions, has no right to object to or appeal against any decision made by the Brisbane Lightning to suspend or cancel a Membership as a consequence of the Member acting in a manner the Brisbane Lightning consider is unsafe, disrespectful or inappropriate.
5. All Members are expected to uphold the Lightning Member Code of Conduct at all times when attending a Brisbane Lightning game or event. The Code of Conduct can be found below:
Code of Conduct
At the Brisbane Lightning, we believe that everyone has the right to enjoy all games and events in a safe and supportive environment. This extends to Members, supporters, players, volunteers, staff and opposition fans and players. Please ensure you are familiar with this Code of Conduct, as failure to comply can result in your Membership being cancelled at any time.
As a Member, I Will:
• Support my team through thick and thin, always showing respect for the players' on the Ice.
• Conduct myself in a manner that ensures I am a great ambassador for my team.
• Respect every person I encounter at Brisbane Lightning games and/or events regardless of their age, gender, race, religion, team, ethnic origin and beliefs.
• Vocally support my team in an appropriate manner, whilst always being mindful of those around me.
• Inform Ice Rink staff immediately if anyone around me is behaving inappropriately so they can take appropriate action.
• Comply with all conditions of entry to the venue.
• Respect all decisions made by the club, even if I may disagree with them at times.
• Ensure that any banners or signs I bring along will not disrupt the view of those around me.
• Ensure that my family and/or friends are aware of this Code of Conduct if I allow them to use my seats when I can't attend
• Ensure I remain considerate of other people's space, including maintaining an appropriate degree of personal cleanliness so that it does not interfere with others of the game or event.
As a Member, I WILL NOT:
• Engage in obscene or offensive language, cause or threaten violence, act aggressively or make inappropriate gestures.
• Enter the Ice Rink intoxicated.
• Bring any forbidden objects into the venue, including prohibited sound makers.
• Throw any projectiles onto the ice field, or within the Rink.
• Enter the playing field at any time unless I am granted permission to do so.
• Become intoxicated to the point that I become a disruption to those around me.
• Smoke within the venue and understand that I must obey all smoking laws whilst at the Rink.
• Bring any offensive banners, signs, or items into the Rink.
If a Member breaches the Code of Conduct or otherwise engages in behaviour deemed unsafe, inappropriate, disrespectful or unbecoming as a Member of the Brisbane Lighting, or otherwise harmful to the good name and reputation of the Brisbane Lightning, the Brisbane Lighting reserves the right unconditionally to terminate the Membership in which case the Member forfeits their Membership rights and will not be entitled to a refund for any unused portion of the Membership entitlements.
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.