TERMS AND CONDITIONS

TICKET SALES for TUGGERANONG ARTS CENTRE EVENTS

• All tickets are non-refundable - exceptions may occur as outlined in the Live Performance Australia Ticketing Code of Practice. If a refund is made, TAC reserves the right to retain any service (or equivalent) fee it has charged.

• Exchanges, where permissible, are subject to conditions and fees. A change in the personal circumstances of the Purchaser does not entitle the Purchaser to refund or exchange on the ticket.

• Where concessions are applicable, suitable and valid identification must be provided for collection of tickets.

• Every person attending a performance at TAC and occupying a seat must hold a valid ticket for that performance.

• TAC reserves the right to add, withdraw or substitute artists; vary advertised programs, seating arrangements and audience capacity; and refuse admission with reasonable cause.

• Latecomers may only be admitted at a suitable break in the performance and may be excluded if no suitable break occurs.

• Patrons will be advised where photographic, film/video and sound recording of the performance is possible and is to be done in a manner respectful of the Performer and the intellectual property of the work.

• Patrons are requested to turn off mobile phones/pages before entering the auditorium where requested.

• Patrons are required to conduct themselves in a way that will not interfere with the enjoyment of the performance by other patrons.

• TAC staff reserves the right at all times to request that patrons who breach these requirements leave the performance.

LPA Policy: https://www.tuggeranongarts.com/wp-content/uploads/2023/06/LPA-Ticketing-Code-Industry-Code-8th-edition-FINAL.pdf

Cancellation, Refund and Transfer Policy: Class and Workshop Participants

Tuggeranong Arts Centre reserves the right to amend any class, tutor, or schedule. Students enrolled in an affected class will be contacted and if it is unavoidable schedule change, an alternative class or a credit will be arranged.

All class fees are non-refundable. Class transfers and make up sessions will not be offered if you miss a class or if your personal circumstances change.

Refund requests for class participants will only be considered if a medical certificate is provided. Application for a refund must be made in writing to the Tuggeranong Arts Centre within 2 weeks of your withdrawal. If a refund is issued, it will be provided on a pro-rata basis and based on the notification period. Partial refunds are based on the portion of classes attended minus an administration fee.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.