Tickets are non-transferrable.

Waiting List
A waiting list will be maintained for this event. If a ticket becomes available, it will be offered to the next person on the list.

100% Refund (processed upon request):
• available for any cancellation made before 1 July 2026.
• after this date and up to the festival start, a full refund is available only if the ticket is taken by someone else — either via:
– someone from the official waiting list, or
– a replacement found by the cancelling participant.

50% Refund (Processed after the festival):
• for cancellations made after 1st July 2026 for tickets not taken by someone else before the festival begins. This applies especially to cancellations due to circumstances beyond one’s control (e.g., illness, injury, family emergency).
No Refunds
• No refunds for non attendance (“no shows”).
• No refunds once the festival has commenced.
• No refunds for participants who choose to leave early or withdraw during the festival.

Extreme Weather, Natural Disasters, and Force Majeure
If the event cannot proceed due to circumstances outside the organisers’ control — including but not limited to floods, fires, extreme weather, venue damage, natural disasters, government restrictions, pandemics or other force‑majeure events — the organisers will:
• attempt to reschedule the event, and
• offer refunds to those unable to attend the new dates.
If the event cannot be rescheduled, ticket holders will receive a refund informed by the cancellation policy of Lake Ainsworth Sport and Recreation centre at the discretion of the organizers.
Contact Collective Inc. is not responsible for any additional costs incurred by participants related to the festival (e.g., travel expenses, accommodation, etc).

Illness and COVID‑Related Considerations
If you are unwell, please do not attend the event and notify the organisers ASAP.
• Standard refund rules apply unless your ticket is taken by someone else.
• If government health restrictions require the event to be cancelled or modified, the above force‑majeure policy applies.

Behaviour and Safety
Participants asked to leave due to unsafe, inappropriate, or disrespectful behaviour are not eligible for a refund.

Travel and Accommodation
The festival is not responsible to reimburse any travel, off site accommodation, or other personal expenses.
If you are booking accommodation directly through Lake Ainsworth after the 15th of July,
the standard cancellation policy of Lake Ainsworth Sport and Recreation Centre will apply:
https://www.sport.nsw.gov.au/sport-and-recreation-centres/terms-and-conditions-short-stay-accommodation

Booking Fees
TryBooking’s booking fees are non refundable.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.