Terms & Conditions

Refund Policy
• Medical Circumstances:
A full refund will be issued for cancellations made seven (7) days or more prior to the event, upon presentation of a valid medical certificate.
• Within 7 Days of the event.
Refund requests must be made in writing and will be considered at the sole discretion of Management on a case-by-case basis.
• Non-Refundable Circumstances:
No refunds are available for change of mind, scheduling conflicts, or incidental circumstances.

Pricing
• All prices are in AUD and include GST where marked.
• A tax receipt will be emailed upon successful enrolment/purchase.
Fees
• Workshop fees cover tuition only and do not include consumables or incidental costs unless expressly stated.
• All fees, including deposits, are non-refundable.
Coaches and Teachers
All teachers are professional working tutors and artists. We reserve the right to make last-minute tutor substitutions due to professional commitments.
All teachers and staff hold Blue Cards and are First Aid and CPR qualified.
General Conditions
• A minimum number of students is required for workshops to proceed.
• If a class is cancelled due to low enrolments, fees will be held in credit for up to 12 months or refunded upon request within 7 days of cancellation.
• Reminder emails will be sent prior to class commencement.

Privacy Policy
We are committed to protecting your privacy:
• Our systems comply with PCI security standards and may use cookies for analytics.
• We adhere to the Australian Privacy Principles (APPs) set out by the OAIC.
• Personal information is used only for enrolment, participation, and communication purposes.

Privacy & Marketing
• We may contact students/parents via SMS, email, phone, or post for workshop updates and marketing.
• You may opt out of marketing communications at any time.
• No personal information will ever be shared with unauthorised parties.
Secondary Marketing
• Student information will never be used for unrelated or external marketing purposes.

Complaints Policy
We value open communication and are committed to resolving issues fairly.
1. Raising a Complaint
Speak with a staff member or program director as soon as possible.
Complaints may be made verbally, in writing, or via email.
2. Acknowledgment
We will acknowledge complaints within 5 working days and outline the process.
3. Investigation & Resolution
Investigations will be conducted fairly and promptly.
Complaints will be resolved within 14 working days where possible.
4. Confidentiality
All complaints are handled confidentially and shared only on a need-to-know basis.
5. Outcome
You will be informed of the outcome and any actions taken.
If dissatisfied, you may request a review by the management.
6. Continuous Improvement
Feedback from complaints helps us improve our programs and services.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.