Santai Pottery and Art Studio - Terms and Waiver

Terms of Service
These terms apply to all classes, courses and events organised by Santai Pottery and Art Studio. They do not cover events hosted at Santai Studio by external individuals or businesses. It is the responsibility of the person booking the class to inform other participating students in that booking of our terms and conditions. By purchasing a ticket, you consent to being added to the Santai Studio mailing list.

Photography and Videography
Santai Studio reserves the right to take photographs and video footage during classes, which may include students, for promotional and marketing purposes across various media platforms. By attending a class, you consent to such use without compensation. If you do not wish to be photographed or filmed, please inform the Studio Manager in writing before your class.

Student Conduct Policy
• Santai Studio reserves the right to remove any student whose behavior disrupts the learning experience for others or prevents instructors from effectively conducting their classes.
• Students are responsible for following safety instructions and using equipment and materials with due care.
• Students using pottery wheels must tie back long hair and avoid loose clothing or dangling jewellery.
• Children attending classes must be able to participate without constant one-on-one supervision.

Breakage, Damage & Collection
• All care is taken to ensure students’ pieces are well made and handled carefully in the firing process. However, Santai Pottery and Art Studio cannot be held responsible for any undesirable outcomes, including cracking, breakage, misfires or results not as expected.
• All completed work must be collected within six (6) weeks of the student’s class (or final session for term-based classes). Any unclaimed work after this period will be donated.

Course Cancellations by Santai Studio
Occasionally, a class, workshop, or course does not reach the minimum required enrolments. If this happens, we will notify you at least 48 hours prior to cancellation, and a full refund will be provided.

Student Cancellation & Refund Policy
• Single-session classes & workshops:
o Full refunds will be provided for cancellations made at least 48 hours in advance.
o Cancellations made within 48 hours of the scheduled session are non-refundable due to fixed material and teaching costs.
o Tickets may be transferred to another participant at any time before the class begins. Please let us know via email.

• Ongoing courses (multiple-session or term-based classes):
o Cancellations made at least one (1) week before the course start date will receive a full refund.
o Cancellations made with less than one (1) week’s notice are non-refundable unless a replacement student can be found.
o Tickets may be transferred to another participant at any time before the class begins. Please let us know via email.
• Missed Classes:
Unfortunately Santai Studio cannot offer refunds or make-up sessions for missed classes.

• How to Request a Refund:
All refund and cancellation requests must be made in writing via email to santaipottery@gmail.com

Liability Waiver
While due care is taken to ensure your safety, pottery and ceramic work involve inherent risks, including exposure to tools, equipment, heat and materials that may cause injury. Santai Pottery and Art Studio and its employees and contractors are not liable or responsible for any accidental injury to students or any loss or damage to personal possessions.

Parent Waiver & Medical Release (For Minors)
• In the event of an emergency involving a minor, every effort will be made to contact the parent or designated emergency contact.
• If contact cannot be made, Santai Studio staff are authorised to call emergency services to arrange urgent medical care.
• Parents/guardians assume full responsibility for any medical costs incurred and agree to release Santai Studio from liability related to emergency care.

By purchasing a ticket, you confirm that you have read, understood and agree to the Terms of Service and Liability Waiver for yourself and/or any minor children attending a class or event at Santai Pottery and Art Studio.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.