For information about this event, please contact the "Australian War Memorial".
AWM Event Terms and Conditions
By purchasing tickets to this event, you acknowledge and agree to the following.
Receive information by email about the Event, by email from the AWM, and agree to your information being used for marketing purposes. You have the right to opt-out by notifying the Memorial at marketing@awm.gov.au
Application of Terms and Conditions
Ticketing Terms and Conditions “we”, “us” and “our” means The Australian War Memorial as the operator or host and “you” and “your” means the purchaser of Tickets.
Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not purchase a ticket unless you agree with these Terms and Conditions.
The Memorial authorises and provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible (the Presenter’) for, the service, event or performance (‘the Event’) for which the ticket is sold or issued. The name of the Presenter and the venue to which your ticket relates is usually shown on the front of the ticket. In addition, The Memorial may be the Presenter of an Event and sell and issue tickets on its own behalf in accordance with these Terms and Conditions.
Tickets sold or issued by us are also sold subject to any additional terms and conditions of the Seller for the particular event (“Presenter’s Terms”). The Presenter’s Terms may be disclosed as part of the event information available from the Memorial at the time of purchase or on request.
The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the Live Performance Australia Code of Ticketing practice – Consumer Code (‘LPA Code’) or as required by law.
Where it is not presenting the Event, The Memorial has no control over, or liability for, the performance of the Event, except where The Memorial is at fault or where you have a legal right against The Memorial under the Australian Consumer Law.
These Terms and Conditions incorporate the LPA Code, which sets out a nationally recognised code of conduct for the sale of tickets to live events. If any provision of these Terms and Conditions is not consistent with the LPA Code, these Terms and Conditions will apply.
Conditions of Entry
Conditions of Entry to the Memorial buildings and grounds can be found on the Memorial website [https://www.awm.gov.au/visit/conditions]
Failure to comply may result in refusal of entry or eviction.
Pricing and Concessions
Ticket prices are set by the Presenter. All prices quoted are in Australian dollars and include GST. Your ticket is a tax invoice.
Transaction and booking fees may apply to your ticket purchase, as per the fees and charges of the ticketing or booking platform.
You warrant that you have the authority to make payment for your ticket and that you hold or have express permission of the holder of any credit card or other payment facility used to purchase the ticket.
We reserve the right to introduce or cancel discounts and to make other price changes, without notice. Accordingly, the price of tickets will be the price set out as per the ticketing or booking platform at the time you place your order for a ticket or tickets for the Event.
You must claim any discount to which you think you are entitled at the time of ordering your tickets, as discounts cannot be applied retrospectively. Any discounts and special offers around the purchase of tickets may be limited by The Memorial and Presenter at their absolute discretion.
Concession rates available to certain persons at the time an order is placed may vary according to the Event, so please check with the Memorial when booking if you have any queries. Some Presenters do not offer any concession rates.
Refund Policy
Where an Event is cancelled, rescheduled or significantly relocated you may be entitled at law or under the LPA Code to a refund. Neither The Memorial nor the Presenter will reimburse you for any amount beyond the face value of the ticket and does not cover any transaction or booking fees paid at the time of ticket purchase.
If an Event is cancelled due to government restrictions, act of God, natural disaster, pandemic, extreme adverse weather or for any other cause reasonably beyond The Memorial’s control, you are not entitled to a refund or exchange, and The Memorial is not obliged to reschedule the Event. If you have not paid for your ticket in full at the time of cancellation under this clause, you will not be required to make payment of any balance outstanding on the costs of the ticket or tickets at the time of cancellation.
Refunds will only be considered on a case-by-case basis 72 hours prior to the event date and start time.
Refunds will be processed via the TryBooking secure payment portal and can only be credited back to the method of payment associated to the relevant booking.
Refunds will be processed no later than 7 days after the event date.
Exchanges
Subject to availability, and at the discretion of The Memorial you may exchange purchased tickets for another performance of the same Event, up to 24 hours before the commencement of the Event. An exchange fee will apply to any exchange as set by The Memorial at its discretion from time to time.
If an exchange is for ticketed seats at an Event of a lower price, we will not refund the difference between the Ticket prices to you. An exchange for ticketed seats at an Event of a higher price must be accompanied by payment of the outstanding balance. Any transaction fees charged in connection with your purchase of the original tickets will also be retained by us.
Where tickets are lost, stolen, misplaced or destroyed, at The Memorial’s absolute discretion, may charge an administration fee to issue a replacement ticket or tickets and we may require proof of identity and purchase, prior to issuing a replacement ticket or tickets. We may refuse to provide replacement tickets where tickets are for general admission rather than allocated seating.
Privacy Policy
All information and personal data is collected and used in accordance with our Privacy Policy which can be found on our website [https://www.awm.gov.au/sites/default/files/Privacy Policy Review 2022_0.pdf]
Payments
You must pay us the price of the ticket or tickets ordered by you, together with any applicable fees as advised at the time of booking the ticket or tickets for the Event.
Payments can be made through the booking platforms secure payment window using following credit and debit cards at the point of booking the ticket or tickets for the Event: Visa, MasterCard, and MasterCard Debit
Ticket Resale and Scalping
Tickets to performances are available exclusively through links published on our website and approved booking platform.
Ticket scalpers have become increasingly sophisticated by utilising the internet to resell tickets for performances at exorbitant markups. Scalpers purchase tickets the same way that you can purchase them yourself. Buying from ticket brokers or the secondary ticket market e.g. Viagogo, does not necessarily give you better seating or a better deal.
In the ACT there are no laws that prohibit ticket resellers selling a ticket for profit. If you have purchased a ticket sold illegally, we may not recognise the ticket, and you may be refused entry. If you are considering purchasing a re-sold ticket, read this information from the Australian Competition and Consumer Commission first.
[https://www.accc.gov.au/consumers/buying-products-and-services/buying-tickets-to-events]
Admissions - Late Arrivals
Theatre doors open approximately 30 minutes before the start of the performance. Late arrivals will be seated at the discretion of the management so as not to disturb the audience and performers. Please be aware that some shows may have long lockouts for latecomers (such as not until the interval) and in rare cases, you may be locked out of an entire performance.
Accessibility
Wheelchair and Carers Seating
There is reserved wheelchair accessible seating available in Seats 1, 2, 3, 21, 22 of Row L with carers seats adjacent.
These seats can only be booked by contacting The Memorial directly on (02) 6206 9813 (please note, these seats are not available through the online web ticketing system and all seats, including carers, have a price attached).
Hearing assistance
The theatre has infrared assistive listening equipment available to help enhance the enjoyment of performances for those patrons who may be hearing impaired. The receiver units can be used in conjunction with the neck-loop telecoil couplers available for use by patrons whose hearing aids are equipped with a telephone coil (T-Switch).
For patrons who do not use hearing aids but require the sound to be amplified, the units are compatible with a wide variety of earphones and headphones which plug directly into the receiver units. Patrons are encouraged to bring their own earphones or headphones where possible.
Further information regarding the use of this equipment can be obtained by contacting the Memorial on (02) 6206 9813.
Assistance Animals
Assistance animals are welcome at The Memorial but please let the Memorial know your requirements at time of booking.
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.