By undertaking one of our tours, all clients agree to abide by the following rules. Any person not abiding by the rules will not be permitted on the tour. No refund or transfer will be granted.
Reminder
Please ensure that this booking confirmation is circulated to all those that you have booked for. Please also ask them all to read the important information, tour rules, and health and safety information included.
OUR TOUR RULES:
• Guests must be wearing flat-soled enclosed shoes. Thongs, sandals and high heels is not appropriate for footwear on tour.
• We believe the weather really adds to the atmosphere of a tour. If there is rain, please bring an umbrella and or raincoat, and enjoy the tour.
Tours will only be cancelled if conditions become dangerous - we will notify you in these circumstances close to the tour time and a refund will be processed accordingly.
• Please bring a water bottle with you to keep hydrated during the 90-minute walking tour.
• Please arrive 15 minutes before your tour is due to start.
Tours start dead on-time. We do not hold up tours if you are late. Do not call to request this. There are no refunds for late arrival.
• Suitability
Tours are not suitable for children under 10 years (unless otherwise stated). Children under 10 will not be permitted on any tour (unless otherwise stated). Parents and guardians are advised that this tour features strong content in the form of true historic stories and tales delivered in a dramatic style. The stories may include gruesome and macabre material including murders, crimes, violence, deaths, executions and suicide. The stories can be frightening, scary, and distressing, especially for young children.
Those under the age of 18 must be accompanied/supervised by an adult.
• There very limited toilet facilities available. Please use facilities elsewhere before joining us at this site.
• The consumption of alcohol and use of illegal substances are not permitted BEFORE or DURING a tour, any guest believed to be intoxicated, inebriated, or otherwise under the influence of drugs and/or alcohol will not be admitted at time of check-in.
• Smoking/ vaping is not permitted at any time during our tours. If anyone forgets this, and starts smoking, they will be asked to immediately cease. If they do not, they will be asked to leave the tour.
• Proof of age or other identification may be required upon request for clients claiming concessions.
• Once tours have commenced, guests will be unable to leave the tour group. Visitors must stay with the tour group at all times for their own safety.
• The Event Organiser reserves the right to change a tour itinerary and/or Tour Guide(s) without notice.
• Mobile and tablet devices are only to be used on tour whilst taking photographs or in an emergency. If you use your phone/tablet for any other purpose during any of our tours, you will be asked to stop. Refusal to do so may result in you being asked to leave the tour.
• Video cameras and recording devices of any sort are NOT permitted.
• All tours, stories, tales etc are the intellectual property of the Event Organiser and may not be recorded or reproduced in any form without written permission prior to the commencement of a tour.
• Horror costumes/ makeup/ masks are not permitted to be worn. Historic Australia reserves the right to refuse admission to anyone wearing a horror costume that is deemed inappropriate or distasteful.
• Paranormal investigation / ghost hunting is strictly not permitted on tours. This includes but is not limited to: apps on mobile devices, Ouija boards, pendulums, video and still photography, psychic, medium and clairvoyant channelling of spirits.
• Certified guide, hearing, assistance and companion animals are the only animals permitted on tours.
• The Event Organiser reserves the right to refuse admission for any reason.
• Guests engaging in inappropriate behaviour will be removed and not be entitled to a refund.
• The Event Organiser reserves the right to refuse entry to any child or person whom is deemed to be at risk from the material presented.
• Guests engaging in criminal offences such as stealing, deliberately damaging or vandalising sites will be removed and may face prosecution.
• The Event Organiser accepts no responsibility for lost or stolen property.
• Knives, sharp implements, weapons, pens, pencils, permanent markers, glass bottles, cans, food, are strictly not permitted during a tour.
• Loitering at sites at the conclusion of tour is not permitted.
• Undertaking this tour is at your own risk.
Accessibility: Uneven terrain. Please contact the Event Organiser prior to booking to discuss mobility issues.
Please always:
• Respect the role/authority of the tour guides.
• Respect other client’s experience.
• Respect the historic sites visited.
TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.
All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).
Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.