TERMS AND CONDITIONS & WAIVER OF LIABILITY
1. Scheduled Tour Time
For the comfort, safety and enjoyment of all guests, venues and staff, latecomers will not be admitted. No refund or exchange for latecomers.
2. Children
Tour content is of an adult nature and parental guidance is recommended.
Our Ghost Tour is recommended for children aged 8 years and over, however some information may be frightening and may not be suitable for children with a sensitive disposition, tends to suffer nightmares or is afraid of the dark. ALL children must be accompanied by an Adult.
For guest comfort and safety, babies and infants will not be admitted on tour.
3. Bookings
In order to keep tour prices low and ensure guests are serviced in the fairest manner, places cannot be held for tours without full payment. Bookings are not confirmed until full payment is received.
A minimum number of guests are required for all tours.
4. Delivery of tickets
Once booked and paid, an email will be sent with your ticket and all the information that you require.
5. Clothing
In order to ensure your safety, flat, comfortable, enclosed shoes and weather relevant clothing should also be worn as some of the buildings can be cold during winter. No heels or thongs permitted during the tours.
6. Refund Policy
In order to offer quality tours at affordable prices, all our tours are non-refundable, non-transferable to other dates or persons and non-redeemable for cash. Please carefully review your tour, date and time before purchase. From time to time, management may be able to reschedule or refund your tour pending certain weather conditions or minimum tour group bookings. Under no circumstances can tours be rescheduled with less than 14 days’ notice.
7. Tours cancelled by Willow Court Asylum Tours | Tasmania's Most Haunted
In the unlikely event that a tour is cancelled including we do not meet our minimum group numbers, guests will be notified immediately and offered the choice of another date or another tour. Full paying customers will also be offered the choice of a refund. We cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guests have incurred due to cancellation of our tours.
8. Guest Conduct
In order to ensure the safety and comfort of all guests, any guest under the influence of alcohol or other substances may be refused admission without a refund. We have a STRICTLY NO ALCOHOL policy. Any guest that does not follow tour guide instructions or behaves inappropriately towards tour guides, other guests and staff during a tour will be asked to leave the tour without a refund.
9. Access and Mobility of Tour
This is a guided tour that includes a walk around some of the historic site. This tour may not be suitable for people with restricted mobility and is not wheelchair accessible.
10. Waiver of Liability
Tasmania's Most Haunted and Willow Court Asylum Tours visit haunted, historic locations that may include stairs, dark alleyways and other hazards. We hold Public Liability Insurance and ensure all care is taken for your safety during the tour, however, by purchasing a ticket and attending you agree that you voluntarily assume the risk of injury, accident, death, loss, cost or damage to your person or property and you release the venue, Willow Court Asylum Tours, Tasmania's Most Haunted, Contractors, Investigators/Tour Guides and booking agents from any and all liability resulting from the negligence of the venue and its owners, officers, employees or agents. You agree to indemnify and hold Tasmania’s Most Haunted, Willow Court Asylum Tours, Contractors, Investigators/Tour Guides, the venue and its owners, officers, employees and agents harmless from and against any liability resulting from the negligence of the venue, Tasmania's Most Haunted, Willow Court Asylum Tours Investigators/Tours Guides and its owners, officers, employees or agents. This indemnification obligation shall not include the gross negligence or wilful misconduct of Tasmania’s Most Haunted, Willow Court Asylum Tours, Contractors, Investigators/Tour Guides, the venue and/or its owners, officers, employees or agents. You certify that you are in good physical health and able to undertake and engage in the range of tour activities in which you choose to participate. Participation is at your own risk. No responsibility is accepted by Tasmania’s Most Haunted, Willow Court Asylum Tours for your mental or physical well-being. This waiver, release and indemnification agreement includes, without limitation, all injuries which may occur as a result of (a) use of all amenities and equipment in the venue and your participation in any activity, (b) sudden unforeseen malfunctioning of any equipment and (c) slipping or falling while in the venue or on the venue premises, including adjacent pathways and parking areas. You acknowledge that you have carefully read this waiver, release and indemnification agreement and fully understand that it is a release of liability. For you and your heirs, executors and assigns you acknowledge and agree that you have been fully informed of and acknowledge, assume, and accept the risks inherent in attending a Tasmania's Most Haunted, Willow Court Asylum Tours Event.
By purchasing a ticket to this event, you acknowledge that you have carefully read and fully understand and agree to adhere to all the terms and conditions and waiver in their entirety associated with this tour and fully understand that it is a release of liability.
11. Privacy Policy
Customer details will not be shared with any third parties. When purchasing a ticket, your email address will be added to our database. We do not personally accept credit card payments; therefore, card details are not stored in our database.
12. Tour Operator
All Tours are run by Tasmania's Most Haunted (ABN 15 381 208 934).
13. COVID-19 Safety Plan
Tasmania’s Most Haunted and Willow Court Asylum Tours is continuing to closely monitor the impacts and spread of the coronavirus (COVID-19).
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