Help & Support

You can request funds be sent to a verified bank account at any time.  Requests are generally reviewed within a couple of business days. For full information please see When can I access funds?

We recommend that you hold off on transferring funds until the event has taken place. Not only will this make balancing your account simple, but it also allows for ease of refunding should your event cancel or be postponed unexpectedly. All refunds should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.

TryBooking is not under obligation to provide access to event funds prior to the event taking place.

Requesting funds prior to your event taking place may result in additional checks on your event by TryBooking. During these checks, a TryBooking team member may contact you requesting to sight documentation relating to your event. These checks can take up to 7 days, please keep this in mind should you be needing the funds to pay suppliers by a particular date.

TryBooking may also request documentation to substantiate your identity prior to processing your transfer request.

For events hosted on the Australian and UK TryBooking site, PayPal is offered as payment method.

Funds from payments made via PayPal will go straight into your TryBooking account, along with the funds taken via card payments through the TryBooking payment gateway. With no need to attach your own PayPal account, you are able to manage all bookings from the TryBooking portal seamlessly.

Foreign cards are accepted through the TryBooking payment gateway and via PayPal*.  

Payments made with a foreign card will incur a 1% surcharge to the customer. 

*PayPal is only available for events hosted on the AU site.

Yes, you can sell merchandise with TryBooking! Whether it be additional items alongside your event tickets or stand-alone items. 

We have a number of clients that use us successfully for taking orders for performance recordings, pre-purchase food and beverage orders, uniform orders, fundraising items, and raffle tickets just to name a few.

Our Learning Centre contains guides that will walk you through a couple of methods for setting up to sell merchandise:

• Setting up a merchandise-only event
• Selling merchandise alongside a seated event

Our standard fees apply on merchandise items, that is the ticket and processing fees. The merchandise item will be set up as a ticket type within the system, thus it is subject to the ticket fee. View the complete break down of the TryBooking fees per region.

We understand that events can sometimes undergo last-minute changes that are outside of the event organiser's control. We allow you to make edits to your event at any point in time, even once it has gone live for sale and bookings have been taken.

To make changes to your existing TryBooking event:

1. From the left menu, click Dashboard
2. Under Manage events overview, click your event name
3. Use the side menu to navigate to the area that you are needing to edit
4. Once the changes have been saved, they will be applied to the event immediately

If your event has already taken bookings and the changes made affect theses existing bookings, it is recommended that you make contact with these customers to inform them of these changes.

You can access their contact details via the Export Data report.

If it is all bookings that need to be contacted, you can use the Email Buyers feature to do so.

TryBooking has a number of options for integrating your events into your website.

For more control of the formatting of your event, choose to from one of our many Widget options when integrating to your website. They allow you to customise the format colours so that it fits in more seamlessly to your website.

Learn more about applying custom branding to a widget.

Absolutely! Our Custom Forms feature will allow you to create custom fields that gather whatever information you need from your customers at the time of booking.

Mobile scanning app: scan and check people in and out of your event with ease. Can be downloaded onto your own iPhone or Android device and uses your device's camera to scan QR codes from tickets. You can also manually tick guests off an in-app door list. Requires a stable internet connection

The Learning Centre and our in portal help (accessed via the  icon in the bottom right) has a number of helpful articles including training videos and step-by-step guides.

Our client success team are also always on hand to help you get started online, answer technical questions and provide valuable advice, tips and ideas. You can reach the client success team via email or over the telephone. For details, visit our contact us page. 

Yes. Our Enews will keep you up to date with new features as well as provide tips and guides for better managing your event.

When you create an account you will automatically be signed up to receive our Enews. You will have the option to unsubscribe at any point in time.

Our in portal News will also alert you with new features and system updates whilst you actively work on your events.