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Help & Support

Title Buyer

Looking for your ticket or transaction? Use our forms below to help.

Resend Tickets

Resend recently purchased tickets from a given email address.

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For any questions about the event or to manage your booking, please contact the event organiser directly. Their contact details can be found on the event page or in your confirmation email. You can use the form below to resend that confirmation email.

Find Transaction

Find your TryBooking purchases through your transaction details here.

 

 

Frequently Asked Questions

On completion of booking, you are sent a confirmation email that has your tickets and receipt attached as a PDF. If you're not able to locate your confirmation email, you can have it resent to you using our Resend Tickets feature. On this page simply enter the email address you entered at the time of booking, complete the reCaptcha, and click Submit. Don't forget to check your junk/spam folders. Still haven't seen the confirmation email come through? You may need to mark TryBooking as a safe sender in your email account. The following guide will walk you through how to do so: Not receiving emails from TryBooking.

Your tickets should arrive to your email inbox within minutes of booking. If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account.

No, you do not need to print your tickets, unless specified by the event organisers. Our tickets can be accessed on your smart phone either via the pdf attached you the confirmation email or using the add to Apple and Google Wallets feature.

To add your ticket to the your google & apple wallet, simply by clicking on the "add to google wallet" or "add to apple wallet" buttons on the booking confirmation page or email after purchasing your tickets.

Yes, if the event organiser makes any changes to the event details and booking details then your ticket on Google & Apple Wallet will be updated to show these changes.

Please search your email for the ticket confirmation email from TryBooking as the ticket will be attached there. Otherwise, head to our "resend tickets" to resend your confirmation email with access to your ticket/s for your event.

Yes, your ticket should be scanned like any other ticket. Since they have the same QR code as the traditional PDF tickets.

Any potential refunds relating to bookings are handled solely by the Event Organiser in accordance with their terms and conditions. This includes refunds for payments made via your PayPal account. To make contact with the event organiser to inquire about obtaining a refund, you will find a Contact Event Organiser button on the event and within your confirmation email. The additional ticket fee, which may apply to a booking for paid events via the TryBooking website, is not refundable as outlined within our T&Cs.

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. TryBooking can not make these changes on their behalf. It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. TryBooking can not make these changes on their behalf. It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

TryBooking is a booking service used by many organisations such as schools, community groups, theatres, professional organisations and charities. If TryBooking appears on your credit card statement it will be because you, or sometimes a family member, have booked or registered to an event through our system. To see what the transaction was for or to validate your transaction please search on the secure find transaction page. Alternatively, we would be happy to look up the transaction for you. Simply contact us on 03 9012 3460 or via info@trybooking.com.

If the event organiser has chosen to enable issuing if a tax invoice, then you will be provided with one on completion of purchase, as well as a copy attached to your confirmation email.

If they have not chosen to enable issuing if a tax invoice then only a receipt will be provided. If you have not received a tax invoice and require one, you will need to make contact with the Event Organiser.

There is Contact Event Organiser button in your confirmation email that will allow you to make contact with them directly. 

No, to make a purchase or booking through the TryBooking site you do not need to pre-register or create an account. Accounts are only used by event organisers to manage their online sales. A confirmation email will be sent to you on completion of booking so that you have a record. Should you require any changes to be made to your booking, these will be managed directly by the event organiser in accordance with their terms and conditions.

TryBooking handles online payments for event organisers only. It will be at the event organisers discretion should they choose to take phone bookings. For clarification, you can make contact with them directly using the Contact Event Organiser button on the front of the TryBooking event.

For queries relating to the event or the venue where the event is being held, you will need to contact the event organiser. There is a Contact Event Organiser button on the event page and within the confirmation email that will allow you to make contact with the event organiser directly. TryBooking is not involved with running or management of the event, we're simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren't able to make comment on the particulars relating to an event or venue outside of what is stated on the TryBooking event itself.

TryBooking is very respectful of the privacy of all users on its site and PCI compliant. View our certificate of compliance. All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site. Any personal information that may be used by the TryBooking Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking. Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

Online Support

Choose how you’d like to get help — explore resources, send us an email, or speak with our support team.

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Frequently Asked Questions

You can request funds be sent to a verified bank account at any time.  Requests are generally reviewed within a couple of business days. For full information please see When can I access funds?

We recommend that you hold off on transferring funds until the event has taken place. Not only will this make balancing your account simple, but it also allows for ease of refunding should your event cancel or be postponed unexpectedly. All refunds should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.

TryBooking is not under obligation to provide access to event funds prior to the event taking place.

Requesting funds prior to your event taking place may result in additional checks on your event by TryBooking. During these checks, a TryBooking team member may contact you requesting to sight documentation relating to your event. These checks can take up to 7 days, please keep this in mind should you be needing the funds to pay suppliers by a particular date.

TryBooking may also request documentation to substantiate your identity prior to processing your transfer request.

For events hosted on the Australian and UK TryBooking site, PayPal is offered as payment method.

Should the customer choose to complete their purchase via PayPal, they will incur an additional surcharge*.

Funds from payments made via PayPal will go straight into your TryBooking account, along with the funds taken via card payments through the TryBooking payment gateway. With no need to attach your own PayPal account, you are able to manage all bookings from the TryBooking portal seamlessly.

*A 0.5% surcharge applies to PayPal payments made to the AU site. A 3% surcharge applies to PayPal payments made to the UK site.

Foreign cards are accepted through the TryBooking payment gateway and via PayPal*.  

Payments made with a foreign card will incur a 1% surcharge to the customer. 

*PayPal is only available for events hosted on the AU site.

Yes, you can sell merchandise with TryBooking! Whether it be additional items alongside your event tickets or stand-alone items. 

We have a number of clients that use us successfully for taking orders for performance recordings, pre-purchase food and beverage orders, uniform orders, fundraising items, and raffle tickets just to name a few.

Our Learning Centre contains guides that will walk you through a couple of methods for setting up to sell merchandise:

Our standard fees apply on merchandise items, that is the ticket and processing fees. The merchandise item will be set up as a ticket type within the system, thus it is subject to the ticket fee. View the complete break down of the TryBooking fees per region.

We understand that events can sometimes undergo last-minute changes that are outside of the event organiser's control. We allow you to make edits to your event at any point in time, even once it has gone live for sale and bookings have been taken.

To make changes to your existing TryBooking event:

  1. From the left menu, click Dashboard
  2. Under Manage events overview, click your event name
  3. Use the side menu to navigate to the area that you are needing to edit
  4. Once the changes have been saved, they will be applied to the event immediately

If your event has already taken bookings and the changes made affect theses existing bookings, it is recommended that you make contact with these customers to inform them of these changes.

You can access their contact details via the Export Data report.

If it is all bookings that need to be contacted, you can use the Email Buyers feature to do so.

TryBooking has a number of options for integrating your events into your website.

For more control of the formatting of your event, choose to from one of our many Widget options when integrating to your website. They allow you to customise the format colours so that it fits in more seamlessly to your website.

Learn more about applying custom branding to a widget.

Absolutely! Our Custom Forms feature will allow you to create custom fields that gather whatever information you need from your customers at the time of booking.

Mobile scanning app: scan and check people in and out of your event with ease. Can be downloaded onto your own iPhone or Android device and uses your device's camera to scan QR codes from tickets. You can also manually tick guests off an in-app door list. Requires a stable internet connectionnew-3-iphone-mockups-for-30-key-features.png

 

The Learning Centre and our in portal help (accessed via the  icon in the bottom right) has a number of helpful articles including training videos and step-by-step guides.

Our client success team are also always on hand to help you get started online, answer technical questions and provide valuable advice, tips and ideas. You can reach the client success team via email or over the telephone. For details, visit our contact us page. 

Yes. Our Enews will keep you up to date with new features as well as provide tips and guides for better managing your event.

When you create an account you will automatically be signed up to receive our Enews. You will have the option to unsubscribe at any point in time.

Our in portal News will also alert you with new features and system updates whilst you actively work on your events.

Sales Inquiry

Learn more about TryBooking’s features or speak directly with a product specialist about how the platform fits your needs.

Sales Inquiry Form

Our product team has over 15 years of experience with events and are here to assist.

 

Frequently Asked Questions

Should you be taking payment through your TryBooking event, the transaction will be subjected to a processing fee and a ticket fee. These fees vary per region associated with your TryBooking account. Below details these fees per region.

Australia:

For bookings or donations made on events:

  • 50c ticket fee (charged to the ticket buyer) or a 15c ticket fee if the ticket price is $5.00 or less.
  • 2.5% processing fee (charged to the event organiser by default or passed on to the ticket buyer by selection)

For donations made on fundraising pages:

  • 2.5% donation fee (charged to the fundraiser by default)

There are no sign-up or account maintenance fees, nor any lock-in contracts. Fees are only incurred when a paid transaction is processed through your event. 

We encourage you to create an account and see for yourself how easy the TryBooking site is to both create and manage your next event or to simply book an event.

Learn more about our low pricing.

TryBooking is very respectful of the privacy of all users on its site and PCI compliant. View our certificate of compliance. All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site. Any personal information that may be used by the TryBooking Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking. Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

Read more about our Privacy Policy 

Read more about General Data Protection Regulations

Ready to begin selling through TryBooking? The first step is to create an account via Create Seller Account.

Follow the prompts and provide a valid email address as we will send an activation email. Once you have activated the account you will be able to log in and begin creating your event. It's that easy!

We also have a number of setup guides in our Learning Centre to help get you started with creating your event.

You don't need an ABN to sell tickets through TryBooking. 

All you need is a computer, tablet or mobile phone with internet access to get going.

A smartphone (Andriod or iPhone) is required should you wish to scan tickets at the door. 

It takes just a few minutes to create your account and begin creating your first event on TryBooking.

All that's required to get started it a valid email address, ensuring that you will receive the activation email to complete the registration. Once the account has been activated, you can log in and begin creating your event.

With our Create New Event wizard, you'll have your event set up and selling within minutes!

To begin creating your account click Create Seller Account

Yes, you can make your event private via the Event Publication. It is at your discretion to share your unique booking URL publicly or privately. 

See: Private Events

Passwords can also be added to your event for a second layer of security.

See: Password Protect

We provide a number of methods to integrate your TryBooking event into your website for a seamless booking experience. 

Choose from our numerous Widget options to have the event embedded into your website, or one of our Event Listings to have new events auto-populate to on your site as they are created, or simply embed the unique direct URL for your event.

The direct URL is ideal for linking to social media pages.

We provide a number of methods for you to share your event with your community and the general public.

Each event created is provided with a unique TryBooking URL for sharing to your customer base. 

We also provide a QR Code that will direct your customers to your event, perfect for adding to any print advertising you do.

Our Widgets are a great option for embedding the event to website for a seamless integration.

Don't have a website? Not a problem, you can use the unique URL as a standalone or if you run multiple events our Event Listing Page would be an ideal solution.

If your event is set to Public, it will also be included in our Buy Tickets search accessed by on the homepage of our website. 

Yes. On TryBooking, we use a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an Event Organiser. Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the Next option on a Wizard.

The Learning Centre and our in portal help (accessed via the icon in the bottom right) has a number of helpful articles including training videos and step-by-step guides.

Our client success team are also always on hand to help you get started online, answer technical questions and provide valuable advice, tips and ideas. You can reach the client success team via email or over the telephone.

Yes. Our Enews will keep you up to date with new features as well as provide tips and guides for better managing your event.

When you create an account you will automatically be signed up to receive our Enews. You will have the option to unsubscribe at any point in time.

Our in portal News will also alert you with new features and system updates whilst you actively work on your events.