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Resend tickets and find transactions

By entering your email address via “Resend Tickets” we will send you all recently purchased tickets to upcoming events. Use “Find transaction” to search via the transaction details.

Enter email address below to start search

To find a transaction please enter the required fields below

For security purposes, just enter the first 6 and last 4 digits of your credit card

To find transactions you made using Google Pay, Apple Pay or PayPal please enter the required fields below.

 

Frequently Asked Questions

How do I get a refund or cancel my booking?

Any potential refunds relating to bookings are handled solely by the Event Organiser in accordance with their terms and conditions. This includes refunds for payments made via your PayPal account. To make contact with the event organiser to inquire about obtaining a refund, you will find a Contact Event Organiser button on the event and within your confirmation email. The additional ticket fee, which may apply to a booking for paid events via the TryBooking website, is not refundable as outlined within our T&Cs.

Who do I ask for a query about the event or venue?

For queries relating to the event or the venue where the event is being held, you will need to contact the event organiser. There is a Contact Event Organiser button on the event page and within the confirmation email that will allow you to make contact with the event organiser directly. TryBooking is not involved with running or management of the event, we're simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren't able to make comment on the particulars relating to an event or venue outside of what is stated on the TryBooking event itself.

How do I update or make a change to my booking?

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. TryBooking can not make these changes on their behalf. It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

I haven’t received my tickets or I can’t find my tickets?

On completion of booking, you are sent a confirmation email that has your tickets and receipt attached as a PDF. If you're not able to locate your confirmation email, you can have it resent to you using our Resend Tickets feature. On this page simply enter the email address you entered at the time of booking, complete the reCaptcha, and click Submit. Don't forget to check your junk/spam folders. Still haven't seen the confirmation email come through? You may need to mark TryBooking as a safe sender in your email account. The following guide will walk you through how to do so: Not receiving emails from TryBooking.

Do I need to create an account to make a purchase?

No, to make a purchase or booking through the TryBooking site you do not need to pre-register or create an account. Accounts are only used by event organisers to manage their online sales. A confirmation email will be sent to you on completion of booking so that you have a record. Should you require any changes to be made to your booking, these will be managed directly by the event organiser in accordance with their terms and conditions.

Who handles my Refunds or Cancellation?

Any potential refunds relating to bookings are handled solely by the Event Organiser in accordance with their terms and conditions. This includes refunds for payments made via your PayPal account. To make contact with the event organiser to inquire about obtaining a refund, you will find a Contact Event Organiser button on the event and within your confirmation email. The additional ticket fee, which may apply to a booking for paid events via the TryBooking website, is not refundable as outlined within our T&Cs.

Does TryBooking take phone bookings?

TryBooking handles online payments for event organisers only. It will be at the event organisers discretion should they choose to take phone bookings. For clarification, you can make contact with them directly using the Contact Event Organiser button on the front of the TryBooking event.

I haven’t received my tickets or I can't find my tickets?

On completion of booking, you are sent a confirmation email that has your tickets and receipt attached as a PDF. If you're not able to locate your confirmation email, you can have it resent to you using our Resend Tickets feature. On this page simply enter the email address you entered at the time of booking, complete the reCaptcha, and click Submit. Don't forget to check your junk/spam folders. Still haven't seen the confirmation email come through? You may need to mark TryBooking as a safe sender in your email account. The following guide will walk you through how to do so: Not receiving emails from TryBooking.

Can TryBooking make a change to my booking?

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. TryBooking can not make these changes on their behalf. It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

What is the Trybooking charge on my credit card statement for?

TryBooking is a booking service used by many organisations such as schools, community groups, theatres, professional organisations and charities. If TryBooking appears on your credit card statement it will be because you, or sometimes a family member, have booked or registered to an event through our system. To see what the transaction was for or to validate your transaction please search on the secure find transaction page. Alternatively, we would be happy to look up the transaction for you. Simply contact us on 03 9012 3460 or via info@trybooking.com.

How long before I receive my tickets?

Your tickets should arrive to your email inbox within minutes of booking. If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account.

Do I need to print my tickets?

Our tickets are mobile responsive, allowing you to present them on any smartphone or tablet device. Most event organisers are happy to accept tickets shown in this format unless otherwise specified. If presenting them on a phone or tablet is not an option, get in contact with the event organiser so that they can make alternative arrangements for you. There is a Contact Event Organiser button in your confirmation email that will allow you to make contact with them directly.

Is there a tax invoice for my purchase?

If the event organiser has chosen to enable a tax invoice, the receipt provided will be converted to a Tax Invoice stipulating GST. The invoice is accessible via the confirmation email provided on booking. If you have not received a tax invoice after completing a booking and you require one, please contact the event organiser and request a detailed tax invoice. You will find a Contact Event Organiser button in your booking confirmation email allowing you to make contact with them directly. A tax invoice for the fees charged by TryBooking is automatically provided on all transactions. It is attached to the receipt issued.

Will my ticket on Google & Apple Wallet be updated if there is a change to the booking?

Yes, if the event organiser makes any changes to the event details and booking details then your ticket on Google & Apple Wallet will be updated to show these changes.

What if cant find my ticket on Google or Apple Wallet?

Please search your email for the ticket confirmation email from TryBooking as the ticket will be attached there. Otherwise, head to our "resend tickets" to resend your confirmation email with access to your ticket/s for your event.

Can my ticket on Google or Apple Wallet be scanned at the event?

Yes, your ticket should be scanned like any other ticket. Since they have the same QR code as the traditional PDF tickets.

How do I add tickets to my Google & Apple Wallet?

To add your ticket to the your google & apple wallet, simply by clicking on the "add to google wallet" or "add to apple wallet" buttons on the booking confirmation page or email after purchasing your tickets.

Who do I ask for a query about the event or venue?

For queries relating to the event or the venue where the event is being held, you will need to contact the event organiser. There is a Contact Event Organiser button on the event page and within the confirmation email that will allow you to make contact with the event organiser directly. TryBooking is not involved with running or management of the event, we're simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren't able to make comment on the particulars relating to an event or venue outside of what is stated on the TryBooking event itself.

How secure is the site?

TryBooking is very respectful of the privacy of all users on its site and PCI compliant. View our certificate of compliance. All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site. Any personal information that may be used by the TryBooking Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking. Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

Will I be sent unsolicited material or see annoying pop-up messages on the site?

No. The TryBooking team strive to make your experience an enjoyable one. There are no pop-up advertising messages on the site.

TryBooking regards personal privacy and compliance with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles, as an important part of our relationship with event organisers and users of our services. We also endeavour to comply with the EU General Data Protection Regulation for Customers who access our site from within the EU. TryBooking treats your data seriously. We do not on-sell or provide your data to any 3rd parties or send you emails apart from those relating to your current purchase. Please consult our Privacy Policy for further details on how we handle your data. Our Privacy Policy can also be accessed by clicking on Privacy in the footer of the TryBooking website.