Help and support is here.
Get support, find your tickets, or contact our team.
Who to contact
Most questions about your tickets, event details or bookings are best answered by the event organiser. They control event information, ticket types, and can make changes to your booking.
Check your confirmation email for the organiser's contact details.
We can help with:
- Resending your tickets or confirmation email
- Finding your transaction details
- Technical issues with the TryBooking platform
FAQ
Ticket delivery and access
Check your spam or junk folder first. If you still can’t find them, use the ‘Resend tickets’ tool above. If that doesn’t work, contact the event organiser directly – they can resend your tickets or check if your booking was completed.
If you're struggling to contact the event organiser, you can contact our team and we'll help you further.
Contact the event organiser to ask about ticket transfers. Transfer policies are set by each organiser and vary between events. Their contact details are in your confirmation email.
No, you don’t need a TryBooking account to purchase tickets. You can buy tickets as a guest using your email address. You’ll receive a confirmation email with your tickets after purchase. You can also add your tickets to your Google or Apple wallet for easy access.
TryBooking accepts Visa, Mastercard, PayPal, Apple Pay and Google Pay. Available payment methods may vary by event as organisers can choose which options to enable.
Booking changes and refunds
Contact the event organiser directly. They control event details, tickets and bookings. Their contact details are in your confirmation email. If you're struggling to contact the event organiser, you can contact our team and we'll help you further.
Refunds are managed by the event organiser, not TryBooking. Contact them using the details in your confirmation email to discuss their refund policy. If you're struggling to contact the event organiser, you can contact our team and we'll help you further.
The event organiser will contact you directly about cancellations or changes. If you haven’t heard from them and believe your event has been affected, contact them using the details in your confirmation email.
If you’re experiencing technical issues while booking tickets, try:
• Clearing your browser cache and cookies
• Using a different browser
• Trying on a different device
If the problem continues, email us at hello@trybooking.co.uk with details about what’s happening and we’ll investigate.