List of sub-processors
TryBooking works with the third parties ("Sub-Processors") set forth below to provide specific functionality within the TryBooking Services.
In order to provide the relevant functionality these sub-processors access Personal Information as defined in our Privacy Policy.
| Sub-processor | Nature and Purpose of Processing | Detail of data | Location of Processing | Security Measures | Contact |
|---|---|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting provider | Hosting, database and backup infrastructure. TryBooking UK uses AWS infrastructure located in London, United Kingdom. The data is encrypted at rest and in transit. | United Kingdom | Link | Link |
| Castle.io | Fraud prevention and account security monitoring | Email, IP addresses, device fingerprints, browser metadata, and event activity logs related to authentication attempts. No payment details are stored by Castle. | United States | Link | Link |
| Google Ireland Limited |
Website analytics via Google Analytics Bot detection and abuse prevention via reCAPTCHA |
Google Analytics: IP address, pages visited, timestamps, user agent (device, model, make, OS), referral source and session data. reCAPTCHA: IP address, browser and device characteristics, cookies, and behavioural interaction data (mouse movements, keystrokes, scroll patterns) used to distinguish human users from bots. |
European Union | Link | Link |
| Mailgun Technologies, Inc. | Email delivery platform | Customer and Event Organiser name and email address, booking confirmation details, and any additional information included in emails sent from TryBooking (which may include custom fields configured by the Event Organiser). | United States | Link | Link |
| Microsoft Ireland |
Productivity and communication services via Microsoft 365, including email (Outlook), document processing (Word, Excel), and cloud storage (OneDrive, SharePoint) Session analytics and behavioral tracking via Microsoft Clarity |
Any information that you may send us via our email support. User Interaction Data, Device and Browser Information, Technical Data (IP address) and Session Replay (fields containing sensitive or personal data are automatically masked and not recorded) No personally identifiable information is intentionally shared, and sensitive data is excluded via masking controls provided by Microsoft Clarity. |
European Union | Link | Link |
| Stripe Payments Europe | Payment processing platform | Credit card name and number, Name and Email address of customer, IP address | European Union | Link | Link |
| Vero Holdings Australia Pty Ltd | Email marketing platform for Event Organiser communications | Event Organiser name, email address, and platform activity events (such as account creation, event publishing, and login) used to trigger and personalise marketing emails. No Customer (ticket purchaser) personal data is shared with Vero. | Australia | Link | Link |
| Xero (UK) Limited | Accounting and financial record management | Customer name, email address, invoice and transaction details | UK/European Union | Link | Link |
| Zoho Corporation B.V. | Customer relationship management and support platform | Event Organiser name, email address, phone number and location. Any information including personal data that may be included within support requests submitted via our helpdesk. | Netherlands | Link | Link |
International Data Transfer Agreement (IDTA)
You can view our IDTA here: International Data Transfer Agreement