TryBooking works with the third parties (“Sub-Processors”) set forth below to provide specific functionality within the TryBooking Services.

In order to provide the relevant functionality these sub-processors access Personal Information as defined in our Privacy Policy.

Sub-processor	Nature and Purpose of Processing	Detail of data	Location of Processing	Security Measures	Contact
Amazon Web Services, Inc.	Cloud hosting provider	Hosting, database and backup infrastructure. TryBooking UK uses AWS infrastructure located in London, United Kingdom. The data is encrypted at rest and in transit.	United Kingdom	Link	Link
Castle.io	Fraud prevention and account security monitoring	Email, IP addresses, device fingerprints, browser metadata, and event activity logs related to authentication attempts. No payment details are stored by Castle.	United States	Link	Link
Google Ireland Limited	Website analytics via Google Analytics. Bot detection and abuse prevention via reCAPTCHA.	Google Analytics: IP address, pages visited, timestamps, user agent (device, model, make, OS), referral source and session data. reCAPTCHA: IP address, browser and device characteristics, cookies, and behavioural interaction data (mouse movements, keystrokes, scroll patterns) used to distinguish human users from bots.	European Union	Link	Link
Mailgun Technologies, Inc.	Email delivery platform	Customer and Event Organiser name and email address, booking confirmation details, and any additional information included in emails sent from TryBooking (which may include custom fields configured by the Event Organiser).	United States	Link	Link
Microsoft Ireland	Productivity and communication services via Microsoft 365, including email (Outlook), document processing (Word, Excel), and cloud storage (OneDrive, SharePoint). Session analytics and behavioral tracking via Microsoft Clarity.	Any information that you may send us via our email support. User Interaction Data, Device and Browser Information, Technical Data (IP address) and Session Replay (fields containing sensitive or personal data are automatically masked and not recorded). No personally identifiable information is intentionally shared, and sensitive data is excluded via masking controls provided by Microsoft Clarity.	European Union	Link	Link
Stripe Payments Europe	Payment processing platform	Credit card name and number, Name and Email address of customer, IP address	European Union	Link	Link
Vero Holdings Australia Pty Ltd	Email marketing platform for Event Organiser communications	Event Organiser name, email address, and platform activity events (such as account creation, event publishing, and login) used to trigger and personalise marketing emails. No Customer (ticket purchaser) personal data is shared with Vero.	Australia	Link	Link
Xero (UK) Limited	Accounting and financial record management	Customer name, email address, invoice and transaction details	UK/European Union	Link	Link
Zoho Corporation B.V.	Customer relationship management and support platform	Event Organiser name, email address, phone number and location. Any information including personal data that may be included within support requests submitted via our helpdesk.	Netherlands	Link	Link

International Data Transfer Agreement (IDTA)

You can view our IDTA here: International Data Transfer Agreement