TryBooking works with the third parties (“Sub-Processors”) set forth below to provide specific functionality within the TryBooking Services.

In order to provide the relevant functionality these sub-processors access Personal Information as defined in our Privacy Policy.

List of sub-processors

Amazon Web Services, Inc.

Nature and Purpose of Processing: Cloud hosting provider

Detail of data: Hosting, database, and backup infrastructure. We only use AWS Australia infrastructure located in Sydney, Australia. The data is encrypted at rest and in transit.

Location of Processing: Australia

Security Measures: Link

Contact: Link

Appcues Inc

Nature and Purpose of Processing: Product analytics platform

Detail of data: Event Organiser IP Address

Location of Processing: USA

Security Measures: Link

Contact: Link

ArtsPay (Fiserv, Inc)

Nature and Purpose of Processing: Payment processing platform

Detail of data: Credit card name and number, IP address

Location of Processing: USA

Security Measures: Link

Contact: Link

Castle.io

Nature and Purpose of Processing: Fraud prevention and account security monitoring.

Detail of data: Email, IP addresses, device fingerprints, browser metadata, and event activity logs related to authentication attempts. No payment details are stored by Castle.

Location of Processing: USA

Security Measures: Link

Contact: Link

Google LLC

Nature and Purpose of Processing: Google Analytics & reCAPTCHA

Detail of data: IP Address, Metadata, User Clicks, Timestamps, User Agent (Device, Model, Make OS etc)

Location of Processing: USA

Security Measures: Link

Contact: Link

Intercom

Nature and Purpose of Processing: Support Platform

Detail of data: Event Organiser Details. Name, Email Address, Phone number and location. Any information including personal that may be included within support emails that you send us.

Location of Processing: Australia

Security Measures: Link

Contact: Link

Mailgun Technologies, Inc.

Nature and Purpose of Processing: Email delivery platform

Detail of data: Personal data and Event Organiser data included within emails sent from the system

Location of Processing: USA

Security Measures: Link

Contact: Link

Microsoft Corporation

Nature and Purpose of Processing:

Productivity and communication services via Microsoft 365, including email (Outlook), document processing (Word, Excel), and cloud storage (OneDrive, SharePoint)

Session analytics and behavioral tracking via Microsoft Clarity

Detail of data:

Any information that you may send us via our email support.

User Interaction Data, Device and Browser Information, Technical Data (IP address) and Session Replay (fields containing sensitive or personal data are automatically masked and not recorded)
No personally identifiable information is intentionally shared, and sensitive data is excluded via masking controls provided by Microsoft Clarity.

Location of Processing: USA

Security Measures: Link

Contact: Link

Stripe Inc.

Nature and Purpose of Processing: Payment processing platform

Detail of data: Credit card name and number, Name and Email address of customer, IP address

Location of Processing: USA

Security Measures: Link

Contact: Link

Vero Inc.

Nature and Purpose of Processing: Email marketing platform

Detail of data: Event Organiser Name and Email Address, Customer Events (ie, Purchase, Login etc)

Location of Processing: Australia

Security Measures: Link

Contact: Link

Zoho Corporation

Nature and Purpose of Processing: Customer relationship management

Detail of data: Event Organiser Details. Name, Email Address, Phone number and location.

Location of Processing: USA

Security Measures: Link

Contact: Link

Sub-Processors on an Opt-In Basis.

Bytedance Ltd

Nature and Purpose of Processing: TikTok Pixel

Detail of data: IP Address, Metadata, User Clicks, Timestamps, User Agent (Device, Model, Make OS etc)

Location of Processing: USA

Security Measures: Link

Contact: Link

Facebook Inc.

Nature and Purpose of Processing: Facebook Pixel

Detail of data: IP Address, Metadata, User Clicks, Timestamps, User Agent (Device, Model, Make OS etc)

Location of Processing: USA

Security Measures: Link

Contact: Link

Salesforce.com, Inc.

Nature and Purpose of Processing: Customer relationship management platform

Detail of data: Customer Name and Email Address and any information you opt to send

Location of Processing: USA

Security Measures: Link

Contact: Link

Xero Limited

Nature and Purpose of Processing: Accounting software

Detail of data: Customer Name and Email Address

Location of Processing: Australia

Security Measures: Link

Contact: Link