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Resend tickets and find transactions

If you’ve lost your tickets for an event, use our Resend Tickets tool below and we’ll send you all recently purchased tickets for upcoming events.

 

If you’re not sure why TryBooking has appeared on your bank statement, you can use our Find Transaction tool below which will identify which event you’ve purchased tickets for.

 

If you’re wanting to make changes or have any questions about your booking, you’ll need to contact the event organiser. Our customer services team won't be able to make these changes - however, you may find your answer in our FAQs below.

Enter email address below to start search

To find a transaction please enter the required fields below

For security purposes, just enter the first 6 and last 4 digits of your credit card

To find transactions you made using Google Pay, Apple Pay or PayPal please enter the required fields below.

 

Frequently Asked Questions

I want to cancel my booking

Cancellations are handled by the event organiser according to their terms and conditions.

 

You can contact the event organiser through the 'Contact Event Organiser' button on your booking confirmation email. Please note the ticket fee, which may apply to ticket holders booking for paid events via the TryBooking website, is non refundable.

I want to change my booking

Any changes to bookings, including refunds or cancellations, are handled by the event organiser according to their terms and conditions.

 

You can contact the event organiser through the 'Contact Event Organiser' button on your booking confirmation email.

I have a question about my booking

If you've got a question about your booking, you'll need to get in touch with the event organiser. You can contact the event organiser through the 'Contact Event Organiser' button on your booking confirmation email. 

 

TryBooking is not involved with running or management of the event, we're simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren't able to make comment on the particulars relating to an event or venue outside of what is stated on the TryBooking event itself.

I've not received my tickets

Your tickets should arrive to your email inbox within minutes of booking.

 

If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account.

I can't find my tickets

It happens, don't worry! Simply go to the find tickets page and re-enter your email address and we'll email your tickets to you again.

Can TryBooking make any changes to my booking?

No, only the event organiser can make changes to your booking according to their terms and conditions.

Why is 'TryBooking' on my credit card statement?

TryBooking is a online booking service used by many organisations such as schools, community groups, theatres, professional organisations and charities across the UK.

 

If TryBooking appears on your credit card statement it will be because you, or sometimes a family member, have booked or registered to attend an event through our system.

 

If you're unable to identify the transaction, you can use our secure Find Transaction page which will identify which event you've purchased tickets for.

Is there a tax invoice for my booking?

If the event organiser has chosen to enable a tax invoice, the receipt provided will be converted to a Tax Invoice stipulating VAT. This invoice is accessible via the confirmation email provided on booking.

 

If you have not received a tax invoice after completing a booking and you require one, please contact the event organiser and request a detailed tax invoice.

Do I need to create an account to buy tickets?

No - you only need to create a TryBooking account if you're planning on creating your own events. If you're just looking to purchase tickets, all you need to do is complete the booking process.

How do I add my tickets to Apple Wallet?

To add tickets to your Wallet on your Apple device, tap the 'Add to Apple Wallet' button after making your booking. You can also add the tickets to your wallet from your confirmation email.

How do I add tickets to my Google Wallet?

To add tickets to your Google Wallet on your Android device, tap the 'Add to Google Wallet' button after making your booking. You can also add the tickets to your wallet from your confirmation email.

Is TryBooking secure?

Yes, TryBooking is secure! We are fully compliant with all information security protocols to ensure the safety of all data stored on our platform.

 

All data stored on our systems is encrypted using industry standard encryption algorithms, and we are fully compliant with PCI security protocols for the storage of payment data. We never store your full credit card information - only storing the last 4 digits to show you which card has been used to make the booking.

 

We take all reasonable measures to ensure your data is secure. All our data is hosted securely in the United Kingdom. We have several layers of security to prevent against attack, including multi-factor authentication, the use of secure website connections on all pages and firewalls protecting against unauthorised traffic.

Do you take phone bookings?

We don't take bookings over the phone for events.

 

However, the event organiser may be able to help you further. You can make contact with them using the 'Contact Event Organiser' button on the event homepage.

Do I need to print my tickets?

Most event organisers are happy to accept tickets shown on a mobile device.

If you want to check with the event organiser directly, use the 'Contact Event Organiser' button on your booking confirmation email.

What's your privacy policy?

Our Privacy Policy can be viewed here. We comply with GDPR and all relevant information security legislation.

Will I be sent any unsolicited marketing materials?

No. TryBooking is compliant with all information security protocols, and we don't sell your data to any third parties or use it for marketing purposes. We'll only send you emails if it relates to a purchase you've made through our site.

 

For more information, take a look at our Privacy Policy.