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We're always here to help

If you have questions about creating, promoting and running your event,
don’t hesitate to contact us. We’d love to hear from you.
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Have an issue with your booking?

If you’ve lost your tickets for an event, use our Resend Tickets tool below and we’ll send you all recently purchased tickets for upcoming events.

 

If you’re not sure why TryBooking has appeared on your bank statement, you can use our Find Transaction tool below which will identify which event you’ve purchased tickets for.

 

If you’re wanting to make changes or have any questions about your booking, you’ll need to contact the event organiser. You may find your answer in our FAQs below.

 

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To find a transaction please enter the required fields below

For security purposes, just enter the first 6 and last 4 digits of your credit card

To find transactions you made using Google Pay, Apple Pay or PayPal please enter the required fields below.

 

Frequently Asked Questions

Do I need to create an account to buy tickets?

No - you only need to create a TryBooking account if you're planning on creating your own events. If you're just looking to purchase tickets, all you need to do is complete the booking process.

I've lost my tickets!

It happens, don't worry! Simply go to the find tickets page and re-enter your email address and we'll email your tickets to you again.

How long before I receive my tickets?

Your tickets should arrive to your email inbox within minutes of booking.

 

If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account.

Why is 'TryBooking' on my credit card statement?

TryBooking is a online booking service used by many organisations such as schools, community groups, theatres, professional organisations and charities across the UK.

 

If TryBooking appears on your credit card statement it will be because you, or sometimes a family member, have booked or registered to attend an event through our system.

 

If you're unable to identify the transaction, you can use our secure Find Transaction page which will identify which event you've purchased tickets for.

Will I be sent unsolicited material?

No. TryBooking is compliant with all information security protocols, and we don't sell your data to any third parties or use it for marketing purposes. We'll only send you emails if it relates to a purchase you've made through our site.

 

For more information, take a look at our Privacy Policy.

Is TryBooking safe?

Yes, TryBooking is safe! We are fully compliant with all information security protocols to ensure the safety of all data stored on our platform.

 

All data stored on our systems is encrypted using industry standard encryption algorithms, and we are fully compliant with PCI security protocols for the storage of payment data. We never store your full credit card information - only storing the last 4 digits to show you which card has been used to make the booking.

 

We take all reasonable measures to ensure your data is secure. All our data is hosted securely in the United Kingdom. We have several layers of security to prevent against attack, including multi-factor authentication, the use of secure website connections on all pages and firewalls protecting against unauthorised traffic.

What's your privacy policy?

Our Privacy Policy can be viewed here. We comply with GDPR and all relevant information security legislation.

How do I request a refund?

You'll need to get in touch with the Event Organiser to request a refund, as they deal with all event enquiries. You can contact them through the 'Contact Event Organiser' button on your booking confirmation email.

 

The ticket fee, which may apply to ticket holders booking for paid events via the TryBooking website, is non refundable.

Do I need to print my tickets?

Most event organisers are happy to accept tickets shown on a mobile device.

If you want to check with the event organiser directly, use the 'Contact Event Organiser' button on your booking confirmation email.

Do you take phone bookings?

We don't take bookings over the phone for events.

 

However, the event organiser may be able to help you further. You can make contact with them using the 'Contact Event Organiser' button on the event homepage.

Can I change or cancel my booking?

You'll need to get in touch with the event organiser to make any changes to your booking, as they deal with all event enquiries. You can contact them through the 'Contact Event Organiser' button on your booking confirmation email.

Need help with your event?

While we try and make it as easy as possible for you to manage your events on TryBooking, we know from experience there's times you just a helping hand.

 

If you're trying to find how to use a feature, our Learning Centre has plenty of useful guides and explainers to help you make your event the best yet.

 

If you can't find what you're looking for, or want just speak to our friendly team, we're here to help from 9am-5:30pm Monday - Friday. You can email us at help@trybooking.co.uk or call us on 0333 344 3477.

 

If you've got an urgent query outside our opening hours, leave us a voicemail and our friendly team will get back to you as soon as we can.

Frequently Asked Questions

How long does it take to register?

You can create a TryBooking account in just a few minutes. It's totally free, and there's no contracts or subscriptions.

 

Make sure you've got a valid email address, as we'll need to send you an activation email to get started.

 

If you're looking to purchase tickets for an event, there's no need to register for a TryBooking account.

How much does it cost to use TryBooking?

It's no secret, we believe we offer the lowest fees in the industry!

 

There's no cost to get started with TryBooking, and we're totally free for free events.

 

For paid events, there is a small processing fee and ticket fee:

  • 5% processing fee (charged to the event organiser by default)
  • 15p ticket fee (charged to the ticket purchaser by default)

 

As an Event Organiser, you have total control over who pays which fees - so you can choose whether to pass them on to your ticket purchaser, or absorb them fully.


You can find more details about our pricing on our pricing page: https://www.trybooking.com/uk/pricing

What events can I create using TryBooking?

TryBooking is suitable for events of all types and sizes. You can use TryBooking to create school events, theatre performances, charity fundraisers, dance school events, festivals, sporting club events, university club events, rotary club events, markets, racing club meets, choirs, workshops and seminars, council run events, scouts and girl guides events, business and association events, visitor and information centre events, cooking school registrations, music concert ticket sales and much more. TryBooking handles all of these with ease.

What's the catch about it being free?

We know it looks to good to be true - but there is no catch!

 

We encourage you to try out TryBooking for yourself to see just how easy it is to both create, manage and sell tickets for your events.

I've had a great TryBooking experience! How can I give back?

One way you can help us is by sending testimonials of your experiences to TryBooking. This can result in more people using the site which means more funds for us to improve TryBooking to the advantage of all of our users! Testimonials also act as a way for you to advertise yourselves at no cost on the TryBooking website. 

 

Another way you can assist us is through spreading the word about TryBooking. Whenever you mention us to family or friends it helps to increase TryBooking's profile. Naturally there is no obligation on your part to do this but the more people we have using TryBooking, the better our ability to fund improvements to the site.

How do I get people to book my event?

When you create a new event, we give you all the tools you need to share it with the world - including a unique TryBooking booking link and QR code. 

 

Whether you're looking to advertise on posters, social media or word of mouth, we've got plenty of tips to help you increase bookings for your event. Just take a look at our blog for some tips and tricks!

What equipment and software do I need to start using TryBooking?

All you need is a computer, tablet or mobile phone with internet access and you're on your way to creating the best events yet.

Where can I get help on how to use TryBooking?

If you're trying to find how to use a particular feature on TryBooking, our Learning Centre has plenty of useful guides and explainers to help you make your event the best yet.

 

If you can't find what you're looking for, or want just want to speak to our lovely team, we're here to help from 9am-5:30pm Monday - Friday. You can email us at help@trybooking.co.uk or call us on 0333 344 3477.

What methods of payment does TryBooking accept?

TryBooking accepts a variety of payment options, including credit and debit cards.

 

The following payment methods are available:

 

  • Visa credit and debit cards
  • Mastercard credit and debit cards
  • Apple Pay
  • Google Pay
  • PayPal

 

Event organisers can also provide gift certificates for purchase, which can be used against any event hosted on their account.  


Event organisers may also choose to accept payment via cash or cheque - however, it takes a few extra steps to record these payments in TryBooking. This will ensure you gather data on all attendees, that you don't oversell your event, and allows you to present all payments in one report.

When can I access funds?

Once your bank account has been verified in your TryBooking account, the account holder or finance user will be able to request a funds transfer.

 

While you can withdraw funds from your TryBooking account at any time after verifying your bank details, we strongly recommend that you wait until after the event has taken place.

 

This will not only make balancing accounts easier, but it also allows for ease of refunding should your event cancel or be postponed unexpectedly. All refunds should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.

 

We understand that there may be occasions where you need to withdraw funds prior to the event taking place. We may perform additional checks prior to transferring funds if this is the case, and our finance team may get in touch to verify details about your event. Please keep this in mind should you be needing the funds to pay suppliers by a particular date.

 

We may also request documentation to verify your identity prior to processing your transfer request.

Can TryBooking be used by people with disabilities?

Yes! TryBooking uses a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an event organiser. Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the 'next' option.

Can my TryBooking event integrate with my website or blog?

Yes. TryBooking has a number of options for integrating your events into your website, social media pages and email communications.

 

You can also use our widgets to fully integrate your events with branding templates. For more information visit our Learning Centre.

Can I build my own form to collect custom data from my attendees?

Yes! Our data collection feature will allow you to create custom fields that gather whatever information you need from your customers at the time of booking. This can be attendee names, dietary or access requirements, dates of birth or permission requests. More information can be found in our Learning Centre.

Is it possible to scan tickets with TryBooking?

Yes! Each TryBooking ticket has a unique barcode and QR code that you can scan using our mobile scanning app. This app can be downloaded for free onto your Android or iOS mobile device. It uses your device's camera to scan QR codes from tickets. You can also manually tick guests off an in-app door list.

 

The TryBooking mobile scanning app requires a stable internet connection.

Is it possible to sell merchandise via TryBooking?

Absolutely. In just a few easy steps you can add merchandise sales to your event booking process e.g. programmes, T-shirts and DVD's. 

 

We've got a helpful guide in our Learning Centre to help you get started.

Do you have a newsletter? How can I sign up?

Yes. When you create an account, we'll automatically send you tips and tricks on how to get started creating the best events.

 

You can unsubscribe from our newsletters at any time through your account dashboard, or by clicking the Unsubscribe link in any of our emails.

 

Our in-portal News will also alert you with new features and system updates whilst you actively work on your events.

Looking to get started with TryBooking?

We know what it's like getting started with your event - and our friendly Sales team are here to help you get started.

 

Our Sales team are here to help from 9am-5:30pm Monday - Friday. You can email us at team@trybooking.co.uk or call us on 0333 344 3477.

 

If you've got an urgent query outside our opening hours, leave us a voicemail and our friendly team will get back to you as soon as we can.

Frequently Asked Questions

How much does it cost use TryBooking?

It's no secret, we believe we offer the lowest fees in the industry!

 

There's no cost to get started with TryBooking, and we're totally free for free events.

 

For paid events, there is a small processing fee and ticket fee:

  • 5% processing fee (charged to the event organiser by default)
  • 15p fee per ticket (charged to the ticket purchaser by default)

 

As an Event Organiser, you have total control over who pays which fees - so you can choose whether to pass them on to your ticket purchaser, or absorb them fully.


You can find more details about our pricing on our pricing page: https://www.trybooking.com/uk/pricing

Are there sign-up fees or account maintenance fees?

There are no sign-up or account maintenance fees, nor any subscriptions or contracts. Fees are only incurred when a paid transaction is processed through your event. 

 

We encourage you to create an account and see for yourself how easy the TryBooking site is to both create and manage your next event or to simply book an event.

 

Click here to create your TryBooking account.

How secure is TryBooking?

TryBooking is fully compliant with all information security protocols to ensure the safety of all data stored on our platform.

 

All data stored on our systems is encrypted using industry standard encryption algorithms, and we are fully compliant with PCI security protocols for the storage of payment data. We never store full credit card information - only storing the last 4 digits to show ticket purchasers which card has been used to make the booking.


We take all reasonable measures to ensure your data is secure. All our data is hosted securely in the United Kingdom. We have several layers of security to prevent against attack, including multi-factor authentication, the use of secure website connections on all pages and firewalls protecting against unauthorised traffic.

How do I sell tickets through TryBooking?

It’s really simple to get started with TryBooking. The first step is to create an account.

 

You’ll need to enter a few details, and provide a valid email address and telephone number. Once you have activated your account, you will then be able to login and create your event.


We have plenty of guides in our Learning Centre to help get you started with creating the best event yet.

What equipment and software do I need to start using TryBooking?

All you need is a computer, tablet or mobile phone with internet access to get going.

How long does it take to get setup?

You can setup your account and first event on TryBooking in just a few minutes.

 

All that's required to get started is a valid email address, ensuring that you will receive the activation email to complete the registration. Once the account has been activated, you can log in and begin creating your event.

 

With our event creation wizard, you'll have your event set up and be selling tickets in no time!

Where can I get help on how to use TryBooking?

If you're trying to find how to use a particular feature on TryBooking, our Learning Centre has plenty of useful guides and explainers to help you make your event the best yet.

 

If you can't find what you're looking for, or want just want to speak to our lovely Customer Service team, we're here to help from 9am-5:30pm Monday - Friday. You can email us at help@trybooking.co.uk or call us on 0333 344 3477.

Can I use TryBooking to run private events?

Absolutely! You can make your event private and turn off all social media sharing via Event Publication from within your TryBooking account event dashboard. It is at your discretion to share your unique booking URL publicly or privately.

 

You can find out how to control access to your event in our Learning Centre article.

How can I link my TryBooking event to my website, blog or social media?

We provide a number of methods to integrate your TryBooking event into your website for a seamless booking experience. 

 

Choose from our numerous widget options to have the event embedded into your website, or one of our event listings to have new events auto-populate to on your site as they are created, or simply embed the unique direct URL for your event.

 

The direct URL is ideal for linking to social media pages and blog posts.

How do people find and book my event?

TryBooking provides a number of methods for you to share your event with your community and the public.

 

Whenever you create a new event it is given its own unique TryBooking URL (web address). To let people know about your event all you need to do is provide them with this link. You can choose to provide it in an email, link it to your website or to your social media platforms. By simply clicking on the link or typing it into their address bar they'll go directly to your event and proceed with their booking. 

 

If you are wanting to embed your TryBooking event on your website we provide a number of options for a seamless integration via the use of widgets.

 

Don't have a website? Not a problem, you can use the unique event URL as a stand alone or if you run multiple events our event listing page would be an ideal solution.

 

If your event is set to public, you don't even need the link! Potential customers can find your event on Trybooking by using our buy tickets search.

Can TryBooking be used by people with a disability?

Yes. On TryBooking, we use a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an event organiser. Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the Next option.

Do you have a newsletter? How can I sign up?

Yes. When you create an account, we'll automatically send you tips and tricks on how to get started creating the best events.

 

You can unsubscribe from our newsletters at any time through your account dashboard, or by clicking the Unsubscribe link in any of our emails.

 

Our in-portal News will also alert you with new features and system updates whilst you actively work on your events.

Headquarters

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Kendal
LA9 4NG United Kingdom

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Sunday
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