rugby-club-events comedy-club-events food-festivals compare-eventbrite-ticket-pricing

We would love to hear from you

If you have questions don’t hesitate to contact us.
curve

Find transaction or resend tickets

By entering your email address via “Resend Tickets” we will send you all recently purchased tickets to upcoming events. If your're still not sure why TryBooking is on your bank  statement then use the "Find Transaction" to search for the booking made.

For refunds or changes to your booking, please contact the event organiser. They solely manage their event and the associated refunds. You may also find the answer to your query via our FAQ's below.

 

 

 

Enter email address below to start search

 

To find a transaction please enter the required fields below

For security purposes, just enter the first 6 and last 4 digits of your credit card

To find transactions you made using Google Pay, Apple Pay or PayPal please enter the required fields below.

 

Frequently Asked Questions

Do I need to create an account to buy tickets?

Only if you wish to create and manage your own events. If you simply want to make a booking or purchase tickets for an event you do not need to create an account. 

I've lost my tickets

It happens, don't worry! Simply go to the find tickets page and re-enter your email address and we'll email your tickets to you again.

How long before I receive my tickets?

Your tickets should arrive to your email inbox within minutes of booking. If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account.

Why is 'TryBooking' on my credit card statement?

TryBooking is a booking service used by many organisations such as schools, community groups, theatres, professional organisations and charities. If TryBooking appears on your credit card statement it will be because you, or sometimes a family member, have booked or registered to attend an event through our system. To see what the transaction was for or to validate your transaction please search on the secure Find Transaction page. 

Will I be sent unsolicited material?

TryBooking treats your data seriously. We do not on-sell or provide your data to any third parties or send you emails apart from those relating to your current purchase. Please consult our Privacy Policy for more details.

How secure is the site?

TryBooking is very respectful of the privacy of all users on its' site and has obtained PCI compliance as a level 1 service provider as outlined in our privacy statement. Any personal information that may be used by the TryBooking site in order to carry out its' necessary functions is stored on a separate computer that is protected by firewalls. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the last four digits is kept and this is to show you which card you have used to make the booking. Of course, given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

What's your privacy policy?

Our Privacy Policy can be viewed here. We comply with GDPR and all relevant data protection laws.

How do I request a refund?

Any potential refunds relating to bookings are handled solely by the event organiser who creates and manages the TryBooking event. The additional booking fee, which may apply to a ticket holders booking for paid events via the TryBooking website, is not refundable.

Do I need to print my tickets?

Most event organisers are happy to accept tickets shown on a phone or tablet screen although feel free to check with them directly. 

Do you take phone bookings?

If you are trying to purchase tickets, please contact the event organiser directly rather than TryBooking. You can make contact with them using the 'Contact Event Organiser' button on the event homepage.

Can I change or cancel my booking?

This is for the event organiser to decide, TryBooking does not make such decisions. Please check with the event organiser as soon as possible - their details are usually given on the front page of their event.

TryBooking prides itself on our exceptional customer support. Whether you are selling one ticket through to running a large festival, we are here to assist.

Frequently Asked Questions

How long does it take to register?

It takes just a few minutes for event organisers to register for their complimentary TryBooking account. Ensure you have a valid email address to receive the activation email we send you to get started.

Please note, only event organisers need to register for an account. You do not need to register to buy tickets.

How much does it cost to use TryBooking?

It's no secret, we believe we offer the lowest fees in the industry! Ticket purchasers pay just 15p per ticket purchased and you, the event organiser, cover the card processing fee of 5% per customer transaction. Alternatively, you can choose for the ticket purchaser to pay both or you as the event organiser can pay both. That's it! There are no set-up costs, no minimum sales and no ongoing subscriptions.

What events can I create using TryBooking?

TryBooking is suitable for events of all types and sizes. You can use TryBooking to create school events, theatre performances, charity fundraisers, dance school events, festivals, sporting club events, university club events, rotary club events, markets, racing club meets, choirs, workshops and seminars, council run events, scouts and girl guides events, business and association events, visitor and information centre events, cooking school registrations, music concert ticket sales and much more. TryBooking handles all of these with ease.

What's the catch about it being free?

There is no catch. In fact we encourage you to try it out and see for yourself how easy the TryBooking site is to both create and manage your next event or simply to book an event.

I've had a great TryBooking experience! How can I give back?

One way you can help us is by sending testimonials of your experiences to TryBooking. This can result in more people using the site which means more funds for us to improve TryBooking to the advantage of all of our users! Testimonials also act as a way for you to advertise yourselves at no cost on the TryBooking website. 

Another way you can assist us is through word of mouth. Whenever you mention us to family or friends it helps to increase TryBooking's profile. Naturally there is no obligation on your part to do this but the more people we have using TryBooking, the better our ability to fund improvements to the site.

How do I get people to book my event?

Whenever you create a new event it is given its' own unique TryBooking booking link URL (web address). To let people know about your event all you need to do is email them the link or add it to your social media pages and website. By simply clicking on the link they'll go directly to your event web page ready for booking.

What equipment and software do I need to start using TryBooking?

All you need is a computer, tablet or mobile phone with internet access to get going.

Where can I get help on how to use TryBooking?

Our UK based customer service team are always on hand to help you get started online, answer technical questions and provide valuable advice, tips and ideas. Call us on 0333 344 3477. The TryBooking Learning Centre on our website also has a number of helpful tools including training videos and step-by-step guides.

What methods of payment does TryBooking accept?

If an event is booked and paid for via the TryBooking website ticket holders must supply credit, debit card or PayPal details. If the event is free then no payment details are required to make a booking.

TryBooking offers a secure payment gateway that accepts Visa, Mastercard credit and debit cards as well as PayPal payments.

We cannot accept American Express cards currently.

When can I access funds?

Once your bank account has been verified in your TryBooking account, the account holder or finance user will be able to request a funds transfer.

We strongly recommend that you hold off on transferring funds until the event has taken place. Not only will this make balancing your account simple, but it also allows for ease of refunding should your event cancel or be postponed unexpectedly. All refunds should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.

TryBooking is not under obligation to provide access to event funds prior to the event taking place.

Requesting funds prior to your event taking place may result in additional checks on your event by TryBooking. During these checks, a TryBooking team member may contact you requesting to sight documentation relating to your event. These checks can take up to 7 days. Please keep this in mind should you be needing the funds to pay suppliers by a particular date.

TryBooking may also request documentation to substantiate your identity prior to processing your transfer request.

Can TryBooking be used by people with disabilities?

Yes! TryBooking uses a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an event organiser. Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the 'next' option.

Can my TryBooking event integrate with my website or blog?

Yes. TryBooking has a number of options for integrating your events into your website, social media pages and email communications.

You can also use our widgets to fully integrate your events with branding templates.

For more information visit our Learning Centre.

Can I build my own form to collect custom data from my attendees?

Yes! Our data collection feature will allow you to create custom fields that gather whatever information you need from your customers at the time of booking. This can be attendee names, dietary or access requirements, dates of birth or permission requests. More information can be found in our Learning Centre.

Is it possible to scan tickets with TryBooking?

Yes! Each TryBooking ticket has a unique barcode and QR code that you can scan using our mobile scanning app. This app can be downloaded for free onto your Android or iOS mobile device. It uses your device's camera to scan QR codes from tickets. You can also manually tick guests off an in-app door list.

The TryBooking mobile scanning app requires a stable internet connection.

Is it possible to sell merchandise via TryBooking?

Absolutely. In just a few easy steps you can add merchandise sales to your event booking process e.g. programmes, t-shirts and DVD's. 

For more information see our Learning Centre.

Do you have a newsletter? How can I sign up?

Yes. When you create an account you will automatically be signed up to receive our newsletters. You will have the option to unsubscribe at any point in time.

Our in-portal News will also alert you with new features and system updates whilst you actively work on your events.

TryBooking prides itself on our exceptional customer support. Whether you are selling one ticket through to running a large festival we are here to help.



Speak with sales

Our experienced sales team are here to assist with any questions you might have.

Frequently Asked Questions

How much does it cost use TryBooking?

We believe TryBooking offer some of the lowest fees in the industry. There are no set-up costs, no subscriptions and no ongoing commitments. We keep it simple by offering one low pricing structure and keeping it free for free events.

Ticket purchasers pay just 15p per ticket purchased and you, the event organiser, cover the processing fee of 5% per customer transaction. Or you can choose for the ticket purchaser to pay both, or you as the event organiser can pay both.

That's it!

Donations taken through TryBooking are subject to a 5% processing fee but no ticket fee.

Are there sign-up fees or account maintenance fees?

There are no sign-up or account maintenance fees, nor any subscriptions or contracts. Fees are only incurred when a paid transaction is processed through your event. 

We encourage you to create an account and see for yourself how easy the TryBooking site is to both create and manage your next event or to simply book an event.

Click here to create your TryBooking account.

How secure is the site?

TryBooking is very respectful of the privacy of all users on its' site and has obtained PCI compliance as a level 1 service provider as outlined in our privacy statement. Any personal information that may be used by the TryBooking site in order to carry out its' necessary functions is stored on a separate computer that is protected by firewalls. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. Of course, given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and information pertaining to any bookings you take.

How do I start selling through TryBooking?

Ready to begin selling through TryBooking? The first step is to create an account - click here. 

Follow the prompts and provide a valid email address as we will send an activation email. Once you have activated the account you will be able to log in and begin creating your event. It's that easy!

We also have a number of setup guides in our Learning Centre to help get you started with creating your event. 

What equipment and software do I need to start using TryBooking?

All you need is a computer, tablet or mobile phone with internet access to get going.

How long does it take to get setup?

It takes just a few minutes to create your account and begin creating your first event on TryBooking.

All that's required to get started it a valid email address, ensuring that you will receive the activation email to complete the registration. Once the account has been activated, you can log in and begin creating your event.

With our Create New Event wizard, you'll have your event set up and selling within minutes!

Click here to create a TryBooking account.

Where can I get help on how to use TryBooking?

The Learning Centre has a number of helpful articles including training videos and step-by-step guides.

Our customer service team are also always on hand to help you get started online, answer technical questions and provide valuable advice, tips and ideas. You can reach the customer service team via email or over the telephone. For details, visit our contact us page.

Can I use TryBooking to run private events?

Absolutely! You can make your event private and turn off all social media sharing via Event Publication from within your TryBooking account event dashboard. It is at your discretion to share your unique booking URL publicly or privately.

Publication settings

To edit your event's publication settings:

  1. From the left menu, click Dashboard
  2. Under Manage events overview, click the name of your event
  3. From the left menu, click Event publication, under Event promotion
  4. In the Publication tab, update the settings to suit your privacy preferences
  5. Click Save

Private events will not be displayed in the TryBooking tickets search. They can still be booked as normal if a guest uses the booking link. 

Screen_Shot_2018-12-12_at_11.53.34_am.png


Passwords

You can also add a password to your event for an extra layer of security:

  1. From the left menu, click Dashboard
  2. Under Manage events overview, click the name of your event
  3. From the left menu, click Event publication, under Event promotion
  4. In the Passwords tab, tick the box Password protect this event
  5. Set up your passwords as needed. You can have up to 10 passwords
  6. Click Save

Screen_Shot_2018-12-12_at_11.54.25_am.png

Members link

If you have a members-only website and want to share your event there, you can use the special booking link found on the passwords page to direct users to a password-free version of your event. Your members can quickly book while non-members will require a password.

Screen_Shot_2018-12-12_at_11.55.02_am.png

How can I link my TryBooking event to my website, blog or social media?

We provide a number of methods to integrate your TryBooking event into your website for a seamless booking experience. 

Choose from our numerous widget options to have the event embedded into your website, or one of our event listings to have new events auto-populate to on your site as they are created, or simply embed the unique direct URL for your event.

The direct URL is ideal for linking to social media pages and blog posts.

How do people find and book my event?

TryBooking provides a number of methods for you to share your event with your community and the general public.

Whenever you create a new event it is given its own unique TryBooking URL (web address). To let people know about your event all you need to do is provide them with this link. You can choose to provide it in an email, link it to your website or to your social media platforms. By simply clicking on the link or typing it into their address bar they'll go directly to your event and proceed with their booking. 

If you are wanting to embed your TryBooking event on your website we provide a number of options for a seamless integration via the use of widgets.

Don't have a website? Not a problem, you can use the unique event URL as a stand alone or if you run multiple events our event listing page would be an ideal solution.

If your event is set to public, you don't even need the link! Potential customers can find your event on Trybooking by using our buy tickets search.

Can TryBooking be used by people with a disability?

Yes. On TryBooking, we use a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an event organiser. Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the Next option.

Do you have a newsletter? How can I sign up?

Yes. Our regular newsletters will keep you up to date with new features as well as provide tips and guides for better managing your event.

When you create an account you will automatically be signed up to receive our newsletter. emails You will have the option to unsubscribe at any point in time.

Our in portal News will also alert you with new features and system updates whilst you actively work on your events.

Headquarters

Kendal
10/12 Woolpack Yard, Kendal, LA9 4NG

help@trybooking.co.uk
Please add any relevant event information and the team will respond promptly.

Contact sales if you are interested in using TryBooking.
03333 443 477