Help & Support

Should you be taking payment through your TryBooking event, the transaction will be subjected to a processing fee and a ticket fee. These fees vary per region associated with your TryBooking account. Below details these fees per region.

Australia:

For bookings or donations made on events:

• 50c ticket fee (charged to the ticket buyer) or a 15c ticket fee if the ticket price is $5.00 or less.
• 2.5% processing fee (charged to the event organiser by default or passed on to the ticket buyer by selection)

For donations made on fundraising pages:

• 2.5% donation fee (charged to the fundraiser by default)

There are no sign-up or account maintenance fees, nor any lock-in contracts. Fees are only incurred when a paid transaction is processed through your event. 

We encourage you to create an account and see for yourself how easy the TryBooking site is to both create and manage your next event or to simply book an event.

Learn more about our low pricing.

TryBooking is very respectful of the privacy of all users on its site and PCI compliant. View our certificate of compliance. All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site. Any personal information that may be used by the TryBooking Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking. Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

Read more about our Privacy Policy 

Read more about General Data Protection Regulations

Ready to begin selling through TryBooking? The first step is to create an account via Create Seller Account.

Follow the prompts and provide a valid email address as we will send an activation email. Once you have activated the account you will be able to log in and begin creating your event. It's that easy!

We also have a number of setup guides in our Learning Centre to help get you started with creating your event.

All you need is a computer, tablet or mobile phone with internet access to get going.

A smartphone (Andriod or iPhone) is required should you wish to scan tickets at the door. 

It takes just a few minutes to create your account and begin creating your first event on TryBooking.

All that's required to get started it a valid email address, ensuring that you will receive the activation email to complete the registration. Once the account has been activated, you can log in and begin creating your event.

With our Create New Event wizard, you'll have your event set up and selling within minutes!

To begin creating your account click Create Seller Account

Yes, you can make your event private via the Event Publication. It is at your discretion to share your unique booking URL publicly or privately. 

See: Private Events

Passwords can also be added to your event for a second layer of security.

See: Password Protect

We provide a number of methods to integrate your TryBooking event into your website for a seamless booking experience. 

Choose from our numerous Widget options to have the event embedded into your website, or one of our Event Listings to have new events auto-populate to on your site as they are created, or simply embed the unique direct URL for your event.

The direct URL is ideal for linking to social media pages.

We provide a number of methods for you to share your event with your community and the general public.

Each event created is provided with a unique TryBooking URL for sharing to your customer base. 

We also provide a QR Code that will direct your customers to your event, perfect for adding to any print advertising you do.

Our Widgets are a great option for embedding the event to website for a seamless integration.

Don't have a website? Not a problem, you can use the unique URL as a standalone or if you run multiple events our Event Listing Page would be an ideal solution.

If your event is set to Public, it will also be included in our Buy Tickets search accessed by on the homepage of our website. 

Yes. On TryBooking, we use a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an Event Organiser. Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the Next option on a Wizard.

The Learning Centre and our in portal help (accessed via the icon in the bottom right) has a number of helpful articles including training videos and step-by-step guides.

Our client success team are also always on hand to help you get started online, answer technical questions and provide valuable advice, tips and ideas. You can reach the client success team via email or over the telephone.

Yes. Our Enews will keep you up to date with new features as well as provide tips and guides for better managing your event.

When you create an account you will automatically be signed up to receive our Enews. You will have the option to unsubscribe at any point in time.

Our in portal News will also alert you with new features and system updates whilst you actively work on your events.