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Help & Support

Access your tickets, get help with events, or contact our team — all in one place.

Resend tickets and find transactions

If you’ve lost your tickets for an event, use our Resend Tickets tool below and we’ll send you all recently purchased tickets for upcoming events.

If you’re not sure why TryBooking has appeared on your bank statement, you can use our Find Transaction tool below which will identify which event you’ve purchased tickets for.

If you’re wanting to make changes or have any questions about your booking, you’ll need to contact the event organiser. Our customer services team won't be able to make these changes - however, you may find your answer in our FAQs below.

Resend Tickets

Resend recently purchased tickets from a given email address.

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For any questions about the event or to manage your booking, please contact the event organiser directly. Their contact details can be found on the event page or in your confirmation email. You can use the form below to resend that confirmation email.

Find Transaction

Find your TryBooking purchases through your transaction details here.

 

 

Frequently Asked Questions

On completion of booking, you are sent a confirmation email that has your tickets and receipt attached as a PDF. If you're not able to locate your confirmation email, you can have it resent to you using our Resend Tickets feature. On this page simply enter the email address you entered at the time of booking, complete the reCaptcha, and click Submit. Don't forget to check your junk/spam folders. Still haven't seen the confirmation email come through? You may need to mark TryBooking as a safe sender in your email account. The following guide will walk you through how to do so: Not receiving emails from TryBooking.

Your tickets should arrive to your email inbox within minutes of booking. If you don't receive the email, please check your junk / spam folders and double check that you are logged into the correct email account.

No, you do not need to print your tickets, unless specified by the event organisers. Our tickets can be accessed on your smart phone either via the pdf attached you the confirmation email or using the add to Apple and Google Wallets feature.

To add your ticket to the your google & apple wallet, simply by clicking on the "add to google wallet" or "add to apple wallet" buttons on the booking confirmation page or email after purchasing your tickets.

Yes, if the event organiser makes any changes to the event details and booking details then your ticket on Google & Apple Wallet will be updated to show these changes.

Please search your email for the ticket confirmation email from TryBooking as the ticket will be attached there. Otherwise, head to our "resend tickets" to resend your confirmation email with access to your ticket/s for your event.

Yes, your ticket should be scanned like any other ticket. Since they have the same QR code as the traditional PDF tickets.

Any potential refunds relating to bookings are handled solely by the Event Organiser in accordance with their terms and conditions. This includes refunds for payments made via your PayPal account. To make contact with the event organiser to inquire about obtaining a refund, you will find a Contact Event Organiser button on the event and within your confirmation email. The additional ticket fee, which may apply to a booking for paid events via the TryBooking website, is not refundable as outlined within our T&Cs.

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. TryBooking can not make these changes on their behalf. It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

Any changes to your booking are handled solely by the event organiser and are actioned at their discretion. TryBooking can not make these changes on their behalf. It is recommended that you made contact with the event organiser as soon as possible to increase the likelihood of these changes being made. You will find a Contact Event Organiser button within your confirmation email that will allow you to make contact with them directly.

TryBooking is a booking service used by many organisations such as schools, community groups, theatres, professional organisations and charities. If TryBooking appears on your credit card statement it will be because you, or sometimes a family member, have booked or registered to an event through our system. To see what the transaction was for or to validate your transaction please search on the secure find transaction page. Alternatively, we would be happy to look up the transaction for you. Simply contact us on 03 9012 3460 or via info@trybooking.com.

If the event organiser has chosen to enable issuing if a tax invoice, then you will be provided with one on completion of purchase, as well as a copy attached to your confirmation email.

If they have not chosen to enable issuing if a tax invoice then only a receipt will be provided. If you have not received a tax invoice and require one, you will need to make contact with the Event Organiser.

There is Contact Event Organiser button in your confirmation email that will allow you to make contact with them directly. 

No, to make a purchase or booking through the TryBooking site you do not need to pre-register or create an account. Accounts are only used by event organisers to manage their online sales. A confirmation email will be sent to you on completion of booking so that you have a record. Should you require any changes to be made to your booking, these will be managed directly by the event organiser in accordance with their terms and conditions.

TryBooking handles online payments for event organisers only. It will be at the event organisers discretion should they choose to take phone bookings. For clarification, you can make contact with them directly using the Contact Event Organiser button on the front of the TryBooking event.

For queries relating to the event or the venue where the event is being held, you will need to contact the event organiser. There is a Contact Event Organiser button on the event page and within the confirmation email that will allow you to make contact with the event organiser directly. TryBooking is not involved with running or management of the event, we're simply the platform the event organiser has chosen to sell their tickets through. With this in mind, we aren't able to make comment on the particulars relating to an event or venue outside of what is stated on the TryBooking event itself.

TryBooking is very respectful of the privacy of all users on its site and PCI compliant. View our certificate of compliance. All pages are HTTPS secure, ensuring an encrypted website connection when navigating across the site. Any personal information that may be used by the TryBooking Site in order to carry out its necessary functions is stored on a secured server protected by firewalls and is hosted in Australia. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the last four digits are kept and this is to show you which card you have used to make the booking. Given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can rest assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.

We're here to help

Our award winning customer service team has over 10 years of experience supporting community event organisers. We're available Monday-Friday, 9am-5:30pm via phone, email or chat.

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Frequently Asked Questions

You can create and publish your event in less than five minutes. Just add your event details, create your ticket types, and you're ready to start selling tickets. It's that simple!

All you need are the basics: event name, date, time, venue and description. You setup the tickets such as venue capacity and ticket types, then add images, seating plans, custom forms and more whenever you're ready.

Don't worry if you're not 100% about the detail - you can go back and change them at any time.

Yes, you can preview your event exactly as ticket buyers will see it before opening bookings. Test the full booking process yourself to make sure everything looks and works perfectly. Then go live whenever you're ready - there's no rush!

Yes, you can fully customise your own event pages. We also provide widgets to allow you to integrate your event pages onto your website, social media pages, blogs and emails.

Absolutely! All your ticket prices live in your pricing group, where you can create as many different tickets as you need. For each type, you set different prices, early bird rates, capacities, and sale windows. It's completely flexible, so you'll always be in control of your event.

Absolutely! You can keep your event completely private - perfect for corporate functions, members-only gatherings, or invitation-only celebrations. Just switch your event to private in your event settings, and your event won't appear anywhere on TryBooking or search engines.

You'll still get a unique booking link to share however you choose - email it to your guest list, post it in a private group, or text it directly. You stay in complete control of who sees and books your event.

Yes, you can add custom registration forms to gather any information you need from your guests. Whether it's dietary requirements, emergency contacts, accessibility needs, t-shirt sizes, or workshop preferences - you create the questions and choose whether they're required or optional.

You can even set questions to appear for specific ticket types only, or ask once per booking rather than for each ticket. All the responses export easily for your reporting.

Yes, you can email your attendees whenever you need to throughout your event journey. Send important updates, venue changes, parking information, or exciting announcements to everyone who's bought tickets. You can email all attendees at once or target specific dates and sections - perfect for sending VIP instructions or workshop details to just those groups.

TryBooking also automatically sends booking confirmations when people buy tickets and reminder emails before your event, so the essentials are covered without you lifting a finger.

Of course! Download your complete attendee list anytime as a spreadsheet. This includes all ticket details, contact information, and any custom form responses you've collected. Perfect for creating name badges, managing dietary requirements, or importing into other systems. Your data is always yours to use however you need.

It's free to get started on TryBooking, and you'll only pay when you sell paid tickets.

For paid events, we offer two simple pricing options:

  • Standard: 5% + 15p per ticket (inc VAT and payment processing)
  • Stripe Connect: 75p per ticket (inc VAT) + Stripe fees

That's it - no setup fees, no monthly charges. Everything's included: your event page, customer support, and all our features. Running a free event? It stays completely free. Selling tickets? You only pay our simple fees on actual sales.

No, there’s no limit to the number of free tickets you can issue. You’ll also have full access to the same features available to paid event organisers.

We believe running events should be affordable for everyone. That’s why we keep our fees low for all event organisers, including charities, PTAs, and other non profits.

To help maximise your fundraising, you can choose to pass our low processing fees on to ticket buyers - allowing your non profit to use TryBooking at no cost.

Ticket buyers can pay however suits them - using their Visa/Mastercard credit or debit card, PayPal, or digital wallets such as Apple Pay and Google Pay. You can also setup gift certificates and discount codes.

If you're wanting to accept cash payments, our Box Office app makes this simple, keeping all ticket data in one place and allowing them to receive their ticket via email.

Once you start selling tickets, funds (minus fees) are added to your TryBooking account balance. Simply add your UK bank account details, and after a quick verification, you can request transfers whenever you need them. You're in control of when you withdraw your money - perfect for managing your event cash flow.

If you're using our Stripe Connect option, ticket sales go directly into your Stripe account after each transaction, minus any Stripe fees.

Yes, you can choose who pays the booking fees - it's completely flexible. You can pass all fees to your ticket buyers, absorb them all yourself, or split them however works for your event. You can change this setting anytime at an account level, so choose what feels right for your audience and your budget.

Absolutely! Our Box Office app turns your phone into a door sales point. Take contactless card payments with Tap to Pay or record cash sales - everything syncs instantly with your online sales so you won't "double sell" tickets. You'll have complete control over all your sales in one report.

For checking in guests who've already bought tickets, just use our mobile scanning app. No special equipment needed - just download the apps to your phone and you're ready.

Definitely! Running annual events, weekly classes, or regular gig nights? Just hit 'clone' on any past event and start from there - your ticket types, prices, custom registration questions, seating plans, the lot. Update the date and any details that have changed, then you're ready to go.

We're here to help you bring your event up and running smoothly. Our friendly support team is available by phone, email, or live chat if you get stuck or just want someone to talk through your options. We've also got a comprehensive Learning Centre with step-by-step guides, video tutorials, and answers to common questions.

Most event organisers find they can set everything up themselves, but it's nice to know help is there if you need it. No question is too small - we've helped thousands of events across the UK, so we've pretty much seen it all!

All UK event and attendee data is encrypted and stored securely on UK-based servers. We're fully PCI compliant for payment processing and never store complete credit card details - only the last 4 digits for your reference.

Your data remains yours - we never sell it or use it for marketing. Regular security updates and backups mean your information is always protected.

Absolutely. We use bank-level encryption for all transactions, and we're PCI DSS compliant - the highest standard for payment security. Your attendees' card details go directly to our secure payment processors (Stripe and PayPal), so we never see them.

They'll see "TryBooking" on their statement, adding credibility to your event. You can focus on your event while we keep things secure.

 

Frequently Asked Questions